Victor Ronald Relosa
Quezon City, Metro Manila
Summary
Experienced with business development and client management, driving significant revenue growth. Utilizes strategic sales approaches to secure new business and strengthen customer relationships. Track record of leveraging negotiation and communication skills to achieve sales targets and build long-term client partnerships.
Overview
9
9
years of professional experience
Work History
Franchise & Sales Executive
Franchise Connect Asia
05.2024 - 04.2025
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
Business Development & Sales Officer
Senergy Medical Group
04.2022 - 04.2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Customer Support Specialist
Sutherland Global Services
01.2020 - 01.2021
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Senior Adviser for Operations
Concentrix Philippines
01.2018 - 09.2019
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Field Services/Test Center/Tech Level 3/Customer Retention Specialist
Sitel Philippines
03.2016 - 01.2018
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
- Monitored industry trends, staying ahead of competitors'' tactics in order to proactively address potential challenges or disruptions.
Staff
Zaktu De Maza
05.2016 - 11.2016
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Education
No Degree - Business Administration Major in Marketing Management
Polytechnic University of The Philippines
01.2015
Graduate Certificate - Science, Technology, Engineering, & Mathematics
Las Piñas National High School
Las Pinas, Metro Manila, Philippines03-2015
GED -
Pulanlupa Elementary School
Las Pinas, Metro Manila, Philippines03-2011
Skills
- Proficient in articulating complex ideas clearly
- Rapid comprehension of new ideas
- Sales strategy
- Sales presentations
- Cold calling
- Business development and planning
- Closing techniques
- Staff management
- Public speaking
- Upselling expertise
References
Mary Grace, Agosto I JPMorgan Chase & Co. I 09456043386
Prof. Jenice Orpeza I Far Eastern University I 09567959368
Timeline
Franchise & Sales Executive
Franchise Connect Asia
05.2024 - 04.2025
Business Development & Sales Officer
Senergy Medical Group
04.2022 - 04.2024
Customer Support Specialist
Sutherland Global Services
01.2020 - 01.2021
Senior Adviser for Operations
Concentrix Philippines
01.2018 - 09.2019
Staff
Zaktu De Maza
05.2016 - 11.2016
Field Services/Test Center/Tech Level 3/Customer Retention Specialist
Sitel Philippines
03.2016 - 01.2018
No Degree - Business Administration Major in Marketing Management
Polytechnic University of The Philippines
Graduate Certificate - Science, Technology, Engineering, & Mathematics
Las Piñas National High School
GED -
Pulanlupa Elementary School
Similar Profiles
Lileen TohLileen Toh
Senior Accountant at Yum Asia FranchiseSenior Accountant at Yum Asia Franchise
Thabisile Mabel NgobeseThabisile Mabel Ngobese
Receptionist at Connect (Cash Connect)Receptionist at Connect (Cash Connect)
EMMANUEL NGWAEMMANUEL NGWA
HEAD WAITER AND INHOUSE TRAINER at ASIA ASIA RESTAURANT AND LOUNGEHEAD WAITER AND INHOUSE TRAINER at ASIA ASIA RESTAURANT AND LOUNGE