Victor Molina
Baguio City, Province Of Benguet
Summary
Detail-oriented professional with extensive experience in customer service and data entry. Proven ability to manage large volumes of information while building strong client relationships and ensuring error-free data processing to support organizational goals.
Overview
20
20
years of professional experience
Work History
Virtual Assistant
Loyalmobs, Inc
Remote
06.2023 - 04.2026
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Virtual Assistant
MyOutDesk
Remote
03.2022 - 01.2024
- Executed data entry and maintenance tasks in company databases, ensuring accuracy and reliability for enhanced operational performance.
- Managed large volumes of information while adhering to strict deadlines and confidentiality agreements.
- Performed accurate and efficient data entry to support data management processes using Google Sheets and Microsoft Excel.
- Organized, sorted, and checked input data against original documents.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
Customer Service/ Billing and Sales Specialist
Sitel Philippines Corp (DirecTV - AT&T Campaign)
Baguio City, Province Of Benguet, Philippines
05.2017 - 12.2021
- Fostered strong customer connections to enhance satisfaction through proficient communication and comprehensive product expertise.
- Managed customer interactions and tracked sales activities through effective use of CRM systems.
- Informed customers about product features and benefits to facilitate optimal selection of options tailored to individual needs.
- Executed cross-selling and upselling strategies to enhance revenue streams.
Customer Service Representative
Sitel Philippines Corp
Baguio City, Province Of Benguet, Philippines
01.2006 - 04.2017
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Coordinated efforts with team members to enhance service quality and ensure customer satisfaction.
- Acquired comprehensive understanding of products to facilitate personalized recommendations for diverse customer preferences.
- Documented customer interactions in detail, guaranteeing appropriate follow-up actions and effective resolution of issues.
- Employed empathetic communication strategies to effectively resolve customer issues.
- Managed escalated customer calls to deliver effective resolutions that aligned with company objectives.
Education
Bachelor of Science - Chemistry
Mapua Institute of Technology
ManilaSkills
- Customer service
- CRM management
- Data entry
- Time management
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team player
Timeline
Virtual Assistant
Loyalmobs, Inc
06.2023 - 04.2026
Virtual Assistant
MyOutDesk
03.2022 - 01.2024
Customer Service/ Billing and Sales Specialist
Sitel Philippines Corp (DirecTV - AT&T Campaign)
05.2017 - 12.2021
Customer Service Representative
Sitel Philippines Corp
01.2006 - 04.2017
Bachelor of Science - Chemistry
Mapua Institute of Technology