Victor Mejores
Senior Process Associate
Taguig
Summary
- Started working in TATA Consultancy Services (Philippines) Inc. last April 29, 2013 to current.
- Customer Service Representative for 6 months - NSM Account in current company.
- Lateral transfer to Back Office Job/Document Administration as Workflow Specialist.
- Mortgage Active Foreclosure & Service Release Processor (Processing assignment request from attorneys where mortgage account is under foreclosure)
- Mortgage Active Foreclosure & Service Release EMAIL Escalation Processor (Processing escalated emails from attorneys asking the status of the assignments process by the Assignment Team)
- Mortgage Active Foreclosure & Service Release Quality Processor (Doing quality audits on the assignments prepared by the Assignment Team)
- FHLMC (Freddie Mac) Quality Processor (Doing quality audits like Freddie Servicing File Reports and Missing Documents processed by FHLMC processors)
- MDRR (Missing Document Retrieval and Re-Indexing) Quality Processor (Doing quality audits of documents like Appraisal, Final Title Policy, Title Commitment, Recorded Mortgage - these are some of the documents processed by MDRR team and checking if it is the right document they printed.
- Lean Six Sigma Green Belt Certified year 2017 (Reduction of Seller Escalation in FHLMC project)
- Agile Initiative Project (Attorney File Quality Grid Project) year August 2021
Overview
10
10
years of professional experience
23
23
Certifications
Work History
Senior Process Associate
TATA Consultancy Services Inc
Bonifacio Global City, Taguig
04.2013 - Current
- Met month-end reporting objectives and deadlines.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Performed reconciliations to drive accuracy and validity of financial information.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Assessed products or services to evaluate conformance with quality standards.
- Monitored and reported on process performance to verify compliance with established standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Determined and recommended methods to implement improvement opportunities.
- Conducted training and applied change management to achieve desired outcomes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Education
Bachelor of Arts - Psychology
04.2013 - 04.2013
- Professional development completed in Industrial and Clinical Psychology.
Skills
Quality Checker Expertise
undefinedCertification
BPS : Statistics & Analytics Foundation, TATA Consultancy Services (Philippines) Inc.
Timeline
3D learning GROW Business Advisory Consulting 2
08-2023
Wings: Business Skills B3 Complex Problem Solving Capabilities Curriculum
03-2023
WINGS: BUSINESS SKILLS B1 Know your TCS & Industry of 2020 Curriculum
12-2022
Domain : Wings2 BFSI BPS Functional Consultant Mortgages Underwriting Curriculum
07-2022
Domain : TCS Elevate Wings2 Functional Consultant BFSI Curriculum
07-2022
LDP : Analytical Ability Foundation
02-2022
Growth & Transformation : Awareness E0 Proficiency
11-2021
BDA Initiate : US Mortgage Regulations
10-2021
Software Security Assurance - HiTech
07-2021
Domain : Wings2 Product Specialist BFSI Platforms Banking and Financial Services - Experience Des
06-2021
Domain : TCS Elevate Wings2 Product Specialist BFSI Platforms Curriculum
06-2021
Wings: Business Skills B2 Personal Mastery - Working with Agility Curriculum
02-2021
BPS : Environment Health & Safety Foundation
12-2020
Infra & Data Security : Basics of Cybersecurity Intermediate Curriculum
08-2020
BDA Augment : Digital Banking Data Science, Analytics and Artificial Intelligence Intermediate
06-2020
BDA Augment : Digital Banking Blockchain, Cryptocurrency and FinTech Trends Intermediate
06-2020
BDA Augment : Digital Banking Mobile Banking, Payments and Cloud Applications Intermediate
06-2020
BDA Augment : Digital Banking Social Media, Open Banking and Shared Services Intermediate
06-2020
BDA Augment : Digital Banking Introduction and Digital Transformation Strategies Intermediate
06-2020
BDA : Certificate in Digital Banking
06-2020
Certificate in US Mortgages Advanced
07-2018
Process : Agile Way of Working Foundation, TATA Consultancy Services (Philippines) Inc.
04-2018
BPS : Statistics & Analytics Foundation, TATA Consultancy Services (Philippines) Inc.
02-2018
Senior Process Associate - TATA Consultancy Services Inc
04.2013 - Current
Central Mindanao University - Bachelor of Arts, Psychology
04.2013 - 04.2013
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