Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
VICTOR DE ASIS

VICTOR DE ASIS

Cebu City

Summary

Quality-focused professional prepared for role. Known for delivering impactful results through keen analytical skills, strong attention to detail, and deep understanding of quality control processes. Proven ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Content Creator & Community Engagement Specialist

Lyon LLC
12.2024 - 03.2025
  • Developed and maintained strong relationships with subscribers through personalized communication and engaging content.
  • Managed subscriber interactions, providing consistent and engaging conversations to foster a loyal fanbase.
  • Created tailored content strategies to drive audience engagement and retention.
  • Utilized social media and platform-specific tools to optimize visibility and audience engagement.

Quality Analyst Client Shared Services

Teleperformance Cebu IT Park
05.2021 - 04.2025
  • Monitored agent interactions ensuring adherence to company policies and scripts while maintaining a consistent 95% customer satisfaction rating
  • Provided real-time coaching during calls and post-call evaluations highlighting areas where agents excel
  • Ensured consistency in evaluation methods by facilitating daily performance checks and attendance monitoring
  • Delivered clear written reports on agent performance tracking progress, identifying areas for improvement demonstrating our commitment to quality service

Operations Team Leader

Teleperformance Cebu IT Park
03.2021 - 05.2021
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.

Subject Matter Expert

Teleperformance Cebu IT Park
04.2020 - 03.2021
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

Customer Service Specialist

Teleperformance Cebu IT Park
07.2019 - 03.2020
  • Proven expertise in B2B and B2C sales, building strong client relationships to drive revenue growth
  • Experienced in arranging travel itineraries including flights, hotels, and car rentals
  • Proficient in inbound and outbound call handling & skilled in customer communication through email and chat

Education

Bachelor of Science - Civil Engineering

CEBU INSTITUTE OF TECHNOLOGY
01.2021

Senior High School Graduate -

UNIVERSITY OF CEBU
01.2019

Skills

  • Sales Expertise
  • Quality Assurance
  • Coaching & Mentorship
  • Team Leadership
  • Process Improvement
  • Customer Service
  • Travel Arrangement
  • Audit processes
  • Quality improvement
  • Quality processes
  • Data analysis

Languages

English
Cebuano
Tagalog

Certification

• Lean Six Sigma White Belt

• Lean Six Sigma Yellow Belt

• Certified Quality Analyst, Teleperformance - May 2021 to Present

Timeline

Content Creator & Community Engagement Specialist - Lyon LLC
12.2024 - 03.2025
Quality Analyst Client Shared Services - Teleperformance Cebu IT Park
05.2021 - 04.2025
Operations Team Leader - Teleperformance Cebu IT Park
03.2021 - 05.2021
Subject Matter Expert - Teleperformance Cebu IT Park
04.2020 - 03.2021
Customer Service Specialist - Teleperformance Cebu IT Park
07.2019 - 03.2020
CEBU INSTITUTE OF TECHNOLOGY - Bachelor of Science, Civil Engineering
UNIVERSITY OF CEBU - Senior High School Graduate,

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