Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vicenth Novyn Novo

Vicenth Novyn Novo

Tandag, Province of Surigao del Sur

Summary

Dynamic and dedicated food service professional with experience at CULS FOODS & Catering Services. Proven ability to enhance customer satisfaction through exceptional service and cleanliness standards. Skilled in cash handling and adept at upselling menu items, contributing to revenue growth while maintaining a welcoming atmosphere for guests.

Overview

2025
2025
years of professional experience

Work History

Food and Beverage Waiter

Banquets Food Service Waiter

CULS FOODS & Catering Services
06.2023 - 02.2025
  • Implemented proper handling techniques for delicate serving ware, minimizing breakage expenses while maintaining presentation standards.
  • Demonstrated knowledge of menu items and provided recommendations for guests with dietary restrictions or preferences.
  • Supported the achievement of revenue goals by upselling additional menu items and services when appropriate.
  • Showcased flexibility in adapting to last-minute changes and remaining poised under pressure during high-stress events.

Work Study Student

CULS FOODS & Catering Services
06.2023 - 02.2025
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
  • Developed excellent customer service skills through interactions with diverse populations within the university community.
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
  • Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Bachelor of Arts in Marine Transportaton -

University of Cebu
Cebu City
06-2027

High School Diploma -

Saint Theresa College of Tandag Inc.
Tandg City
06-2022

Skills

  • Cleanliness standards
  • Food safety awareness
  • Cash handling proficiency
  • Memory retention

Timeline

Banquets Food Service Waiter

CULS FOODS & Catering Services
06.2023 - 02.2025

Work Study Student

CULS FOODS & Catering Services
06.2023 - 02.2025

Food and Beverage Waiter

Bachelor of Arts in Marine Transportaton -

University of Cebu

High School Diploma -

Saint Theresa College of Tandag Inc.

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Vicenth Novyn Novo