Vicente Javellana
Severna Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work History
Sales
ADT Home Security
01.1998 - 01.2000
- Calling leads or cold calling homeowners to make an appointment
- Meeting with homeowners selling them home security systems.
- Collaborated with sales representatives to ensure seamless transition from boat sales to after-sales service for new clients.
Loan Officer
First Commonwealth Funding
02.2000 - 01.2002
- Mortgage broker in charge of calling clients or leads
- Company offers new purchase, refinancing and home equity loans.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
Owner/CEO
Universal Funding
01.2002 - 06.2009
- Company connects homeowners looking to purchase or refinance with lenders, appraisers, escrow and closing agents
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- In charge of overall operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
President/General Manager
Marayo Bank Inc.
07.2009 - 12.2021
- In charge of all daily and overall operations of the bank and its 11 branches
- In charge of hiring and overseeing over 100 employees
- Weekly board meeting with branch managers and presenting monthly board meeting with executives and board members.
- Managed crisis situations effectively while minimizing disruption to daily operations.
Virtual Sales/Work From Home
3 Step Home Sale
1 2022 - 07.2023
- Working in disposition department, we call investors and realtors selling properties for the company.
- Working in acquisition division, we receive leads to call sellers looking to sell their home and making a proposal to purchase their property
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
Appointment Setter
Solq Solar
07.2023 - Current
- One of the top setters for the company with high closing rates. Constantly exceeds weekly and monthly call targets.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Education
Bachelor's Degree - Criminology and Criminal Justice
University Of Maryland, College Park
01.1993 - 05.1997
MBA - Masters In Business Administration (MBA)
University Of St. Lasalle
05.2014 - 05.2017
Skills
Goal-Oriented
Problem-solving abilities
Understanding Customer Needs
Customer Relations
Phone Etiquette
CRM Knowledge
Appointment Scheduling
CRM Software
Customer Service
Decision-Making
Personal Information
- Date of Birth: 05/14/74
- Gender: Male
- Nationality: US
Timeline
Appointment Setter
Solq Solar
07.2023 - Current
MBA - Masters In Business Administration (MBA)
University Of St. Lasalle
05.2014 - 05.2017
President/General Manager
Marayo Bank Inc.
07.2009 - 12.2021
Owner/CEO
Universal Funding
01.2002 - 06.2009
Loan Officer
First Commonwealth Funding
02.2000 - 01.2002
Sales
ADT Home Security
01.1998 - 01.2000
Bachelor's Degree - Criminology and Criminal Justice
University Of Maryland, College Park
01.1993 - 05.1997
Virtual Sales/Work From Home
3 Step Home Sale
1 2022 - 07.2023
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