VICENTE ANAND O. WEE SIT
Biñan
Summary
Attain a position as a Team Lead in a call center where I can be a productive leader by contributing knowledge, creativity and professional behavior while utilizing my skills in communication.
Operations professional with strong track record in enhancing operational efficiency and team performance. Proven ability to implement strategic processes and foster collaborative work environment. Valued for reliability and adaptability in dynamic work settings, while leveraging critical thinking and leadership skills.
Overview
20
20
years of professional experience
Work History
Operations Coach
AFNI Philippines
07.2024 - 11.2025
- Developed training programs to enhance team performance and operational efficiency.
- Mentored agents in effective communication strategies to improve customer satisfaction.
- Collaborated with management to establish performance metrics and accountability standards.
- Implemented best practices that contributed to a positive workplace culture and employee engagement.
Supervisor
IQOR Philippines
11.2013 - 04.2023
- Responsible for assessing agent's work, giving them feedback that maximizes performance, and hiring and training new team members.
- Mentored team members to enhance skills and improve overall productivity.
- Analyzed performance metrics to identify trends and drive strategic initiatives.
UK Content Collection Specialist / US Directory Assistance
KGB Philippines
08.2009 - 09.2013
- Handle customer calls, provide excellent customer service and information to customers.
- Research the internet for frequent customer requested information and verifying these through call outs while maintaining professional verbal communication standards.
SMS Customer Service Representative
KGB Philippines
08.2008 - 02.2009
- Participation in handling of telecommunication accounts including immediate responses to customer inquiries through SMS and on-the-spot research on the internet.
IBM Sprint Customer Care Specialist - Tier 2 I
Converges Philippines
08.2005 - 07.2008
- Management of telecommunication accounts, inclusive of answering customer called-in inquiries, mobile phone service, activation and deactivation, resolving bill disputes, order processing including equipment returns and replacements, troubleshooting network and handset-related issues.
Education
Bachelor of Science - Information Technology
STI College Southwoods Carmona
03.2001
Bachelor of Science - Business Administration
St. Benedict College Alabang Muntinlupa
03.1999
High School - undefined
Our Lady Of Pilar Montessori Las Piñas
03.1997
Skills
- Operational excellence
- Reliability
- Organizational skills
- Cross-functional team coordination
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
Contact Me
- 09953763517
- Vinceweesit@yahoo.com
- 152 Santol St. San Jose Village 1-4C, Brgy. Biñan Biñan, Laguna, Philippines
Other Info
- Birthday: May 15, 1978
- Age: 45 years old
- Sex: Male
- Place of Birth: Mandaluyong City
- Civil Status: Single
Timeline
Operations Coach
AFNI Philippines
07.2024 - 11.2025
Supervisor
IQOR Philippines
11.2013 - 04.2023
UK Content Collection Specialist / US Directory Assistance
KGB Philippines
08.2009 - 09.2013
SMS Customer Service Representative
KGB Philippines
08.2008 - 02.2009
IBM Sprint Customer Care Specialist - Tier 2 I
Converges Philippines
08.2005 - 07.2008
Bachelor of Science - Business Administration
St. Benedict College Alabang Muntinlupa
High School - undefined
Our Lady Of Pilar Montessori Las Piñas
Bachelor of Science - Information Technology
STI College Southwoods Carmona