VIC JORDAN LLEGADO GACULA
Pasig City
Summary
Experienced with managing comprehensive billing operations, ensuring accuracy in financial transactions and compliance. Utilizes strong organizational skills and attention to detail to streamline billing processes and resolve discrepancies. Knowledge of team leadership and workflow optimization to enhance productivity and efficiency.
Overview
15
15
years of professional experience
Work History
Billing Supervisor
Conifer Global Business Center
07.2021 - Current
- Oversee billing operations to ensure accuracy and compliance with industry standards.
- Implemented process improvements that enhanced billing efficiency and reduced discrepancies.
- Led team training sessions focused on best practices in billing procedures and software usage.
- Developed and maintained strong relationships with clients to address billing inquiries effectively.
Billing Representative
Conifer Global Business Center
04.2020 - 07.2021
Sr. Workforce Optimization
Cardinal Health International Philippines
05.2017 - 03.2020
Customer Service Representative
Telus International Philippines
08.2016 - 02.2017
Technical Support Representative / Chat Support
Teleperformance
07.2015 - 07.2016
- Provided technical assistance to customers via phone and chat, resolving issues efficiently.
Customer Service Representative
Aegis People Support Philippines
06.2012 - 04.2014
Service Crew Captain
Jollibee Food Corporation
10.2010 - 04.2011
Education
Bachelor of Science - Computer Science
University of Saint Antony
Iriga City, PhilippinesSkills
- Team development
- Reporting skills
- Strategic Decision-making
- Invoice processing
- Customer service
- Problem-solving
- Attention to detail
- Team collaboration
- HIPAA compliance
- Billing systems and software
- Verbal and written communication
- Multitasking and organization
- Expertise in medical billing
- Reporting requirements
- Regulatory requirements
References
Available upon request.
TRAININGS AND SEMINARS ATTENDED
- Emergency Preparedness and Response Training June 21, 2024
- Basic Occupational Safety & Health (BOSH) With Train the Trainers December 6-10 and 13-17, 2021.
- Seminar on Debate Techniques La Consolacion College, Iriga City November 20, 2007
- Economic Trends Today and Tomorrow University of Saint Anthony, Iriga City Sept. 20, 2007
- Philippine Youth Congress - Information Technology University of the Philippines Diliman Campus, Quezon City Sept. 2-5, 2008
- Operating Systems: Linux and Windows Compared University of Saint Anthony, Iriga City January 30, 2009
- Bicol Youth Congress in Information Technology Camarines Sur Polytechnic Colleges, Nabua, Camarines Sur July 23-24, 2010
- 4th National Robotics Technology Exposition Our Lady of Lourdes College, Daet, Camarines Norte July 30, 2010
PROFILE AND QUALIFICATIONS
- Vice President, USANT Computer Students 2010-2011
- Treasurer, Paloyon Youth Organization 2007-2009
- Service Awardee, La Consolacion College Iriga 2002-2006
- Member, Cursillios in Christianity
- Member, La Consolacion College Alumni Association
- Have a wide knowledge about computer and its programs and applications.
- Resourceful problem solver, capable of implementing solutions to complex problems.
- Have an excellent communication skill in English and Filipino, (written & spoken).
Timeline
Billing Supervisor
Conifer Global Business Center
07.2021 - Current
Billing Representative
Conifer Global Business Center
04.2020 - 07.2021
Sr. Workforce Optimization
Cardinal Health International Philippines
05.2017 - 03.2020
Customer Service Representative
Telus International Philippines
08.2016 - 02.2017
Technical Support Representative / Chat Support
Teleperformance
07.2015 - 07.2016
Customer Service Representative
Aegis People Support Philippines
06.2012 - 04.2014
Service Crew Captain
Jollibee Food Corporation
10.2010 - 04.2011
Bachelor of Science - Computer Science
University of Saint Antony