Vibeth Taladtad
Customer Service Executive
Puerto Princesa City, Province Of Palawan
Summary
Results-driven Customer Service Representative with a proven track record in resolving inquiries and enhancing satisfaction. Skilled in effective communication and empathetic complaint resolution.
Overview
2
2
Language
1
1
Certification
4
4
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Representative
Foundever-Aramex Account
Puerto Princesa City
07.2022 - 08.2026
CALL/EMAIL
- Resolved customer inquiries and issues promptly, enhancing satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered efficient support to customers through phone, email, and chat channels.
- Trained new staff on customer service best practices and system usage for consistent performance.
Education
Associate - Information Technology
Palawan State University
Bataraza,palawan 06.2013 - 05.2026
Skills
Client relations
Conflict resolution
Critical thinking
Customer satisfaction measurement
Quality control
Reading comprehension
Certification
Top Agent Certificate
Timeline
Top Agent Certificate
07-2025
Customer Service Representative
Foundever-Aramex Account
07.2022 - 08.2026
Associate - Information Technology
Palawan State University
06.2013 - 05.2026