Vianca Joie Briones
Maragondon, Province Of Cavite
Summary
Dynamic customer service professional with experience at Concentrix, adept at conflict resolution and active listening. Proven track record of enhancing customer loyalty through empathetic interactions and efficient problem-solving. Skilled in CRM and data entry, consistently delivering high-quality service in fast-paced environments. Committed to excellence and customer satisfaction. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
08.2024 - Current
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answers an average of 50 calls each day, addressing customer inquiries, solving problems and providing product information.
Banquet Server
Tanza Oasis Hotel and Resort
02.2024 - 03.2024
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
Housekeeping Room Attendant
Tanza Oasis Hotel and Resort
06.2023 - 08.2023
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Quality Control Inspector
Oakwave Philippines Incorporated
09.2021 - 04.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Education
Bachelor of Science - Hospitality Management
Cavite West Point College
Governor's Drive Ternate, Cavite06-2024
Two-Year Course - Hotel, Resort And Restaurant Management
Cavite West Point College
Governor's Drive Ternate, Cavite06-2022
High School Diploma -
Bucal National Integrated School
Bucal 2, Maragondon, Cavite04-2017
Elementary -
Balayungan Elementary School
Pantihan 1 Maragondon, Cavite03-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Relationship building
- Conflict resolution
- Customer relationship management (CRM)
- Technical support
Certification
- Civil Service Professional Passer, October 2024
- NC II Holder in Food and Beverage Services (FBS), August 2023
Timeline
Customer Service Representative
Concentrix
08.2024 - Current
Banquet Server
Tanza Oasis Hotel and Resort
02.2024 - 03.2024
Housekeeping Room Attendant
Tanza Oasis Hotel and Resort
06.2023 - 08.2023
Quality Control Inspector
Oakwave Philippines Incorporated
09.2021 - 04.2022
Bachelor of Science - Hospitality Management
Cavite West Point College
Two-Year Course - Hotel, Resort And Restaurant Management
Cavite West Point College
High School Diploma -
Bucal National Integrated School
Elementary -
Balayungan Elementary School
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