VIA CORRE
Naga City
Summary
Seeking opportunity to join dynamic organization that fosters professional development, offers challenging and fulfilling career prospects, and allows for application of knowledge and skills.
Overview
7
7
years of professional experience
Work History
Administrative Clerk
City Human Resource Management Office
03.2018 - 05.2018
- Compile the Records of Employees in Specific Office
- Created a Folder of Newly Hired Employee in Naga City Hall
- Send out invitations for forums and meetings to other Departments
- Created a Certificate of Participation in Seminars
- Sign and Received Payrolls
Private Tutor
Gold House Tutorial Center
07.2022 - 08.2023
- Provided personalized Instructions for Elementary students
- Utilized various Teaching Methods, including Visual Auditory and Kinesthetic
- Monitored Student progress, identified areas of improvement, and adjusted instructions accordingly
- Facilitated learning for a wide range of grade levels, from Kindergarten to Grade 6.
Customer Service Associate
Sutherland Global Inc.
09.2023 - 01.2025
- Responded to the customer inquiries via phone, email and chat regarding the payment issues, resolving problems promptly and professionally
- Conducted thorough analyses of declined payment issues, identifying root causes and implementing effective solutions to prevent future occurrences
- Utilized Amazon's proprietary software and systems to manage customer payments, resolve issues, and maintain accurate records
Education
Bachelor of Elementary Education -
Central Bicol State University of Agriculture
San Jose, Pili, Camarines SurGeneral Academic Strand -
AMA Computer Learning Center (ACLC-Naga)
4/F Nagaland E Mall, Elias Angeles St. Junior High School -
Tinago National High School
21 M. Castro St Brgy. TinagoPrimary Education -
Tinago Central School
Naga CitySkills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to adapt to individual learning styles and needs
- Patient and supportive approach to Teaching and Customer Service
- Fast Learner
- Can work without Supervision
Personal Information
- Age: 25
- Place of Birth: Camarines Sur
- Date of Birth: 12/15/99
- Nationality: Filipino
Eligibility
LICENSED PROFESSIONAL TEACHER, 2023
Reference
RO-ANN S. RABACAL
roannrabacal@gmail.com
09103782944
Subject Matter Expert
Sutherland Global Services Inc.
IAN RAY C. BARCELO, LPT, MBA
09369717866
Corporate And Event Host
Naga City Hall
Languages
Filipino
English
Timeline
Customer Service Associate
Sutherland Global Inc.
09.2023 - 01.2025
Private Tutor
Gold House Tutorial Center
07.2022 - 08.2023
Administrative Clerk
City Human Resource Management Office
03.2018 - 05.2018
Bachelor of Elementary Education -
Central Bicol State University of Agriculture
General Academic Strand -
AMA Computer Learning Center (ACLC-Naga)
Junior High School -
Tinago National High School
Primary Education -
Tinago Central School