Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Veronica Leah Trinidad

Veronica Leah Trinidad

Mandaluyong City

Summary

Versatile professional with a proven track record in property sales at Shang Properties Inc., showcasing strong negotiation skills and a goal-oriented mindset. Excelled in roles from HR Recruiter to Customer Service Representative to Logistics Officer to Sales Associate to events management. Demonstrating exceptional organizational skills and teamwork. Achieved significant sales growth by leveraging market analysis expertise and fluent English communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Call Center Sales Agent

Probe
12.2024 - 06.2025
  • Measured personal performance against established benchmarks, developing strategies for continuous improvement and professional growth.
  • Served as an effective liaison between customers and internal departments such as billing or technical support, streamlining communication and issue resolution.
  • Provided exceptional follow-up support for clients, ensuring their continued satisfaction with products or services purchased.
  • Developed strong rapport with customers, fostering long-term relationships and repeat business opportunities.

Property Sales Consultant

Shang Properties Inc.
06.2023 - 11.2024
  • Conducted thorough comparative market analyses to help clients determine competitive listing prices or offers on prospective properties.
  • Increased property sales by consistently identifying clients’ needs and presenting suitable properties accordingly.
  • Optimized property listings with high-quality visuals, descriptive text and relevant information to attract potential buyers.

Logistics Officer/ Customer Service Rep

Pet Warehouse Inc.
09.2019 - 10.2021
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
  • Supervised logistics functions and operations.
  • Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.
  • Developed logistical checklists to guide activities support.
  • Enhanced warehouse organization through the development of comprehensive storage layouts and product labeling systems.

CSR

Transcom Pasig
08.2017 - 08.2018
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Sales and HR Associate

Manpower Builders Inc.
02.2014 - 08.2017
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
  • Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent. Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
  • Assisted the Sales Department in generating more sales, clients and partners for the company.

Production Manager, Stage Manager, Road Manager, Events Organizer, Production Team and Stage Hands

Freelance Background in Events Production
  • FULL LIST OF EVENTS AVAILABLE UPON REQUEST

Education

Bachelor of Science - Business Management

Meridian International College
Taguig, Metro Manila
01.2015

High School - undefined

St Paul College
01.2011

Skills

  • Strong negotiation skills
  • Goal-oriented mindset
  • Contract drafting
  • Market analysis expertise
  • Results Driven
  • Fluent in English
  • Strong organizational skills
  • Excellent teamwork
  • Property Sales
  • Project management

Certification

  • Teaching English to Speakers of Other Languages (TESOL) Certificate

Timeline

Call Center Sales Agent

Probe
12.2024 - 06.2025

Property Sales Consultant

Shang Properties Inc.
06.2023 - 11.2024

Logistics Officer/ Customer Service Rep

Pet Warehouse Inc.
09.2019 - 10.2021

CSR

Transcom Pasig
08.2017 - 08.2018

Sales and HR Associate

Manpower Builders Inc.
02.2014 - 08.2017

Production Manager, Stage Manager, Road Manager, Events Organizer, Production Team and Stage Hands

Freelance Background in Events Production

High School - undefined

St Paul College

Bachelor of Science - Business Management

Meridian International College
Veronica Leah Trinidad