Veronica Leah Trinidad
Mandaluyong City
Summary
Versatile professional with a proven track record in property sales at Shang Properties Inc., showcasing strong negotiation skills and a goal-oriented mindset. Excelled in roles from HR Recruiter to Customer Service Representative to Logistics Officer to Sales Associate to events management. Demonstrating exceptional organizational skills and teamwork. Achieved significant sales growth by leveraging market analysis expertise and fluent English communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Sales Agent
Probe
12.2024 - 06.2025
- Measured personal performance against established benchmarks, developing strategies for continuous improvement and professional growth.
- Served as an effective liaison between customers and internal departments such as billing or technical support, streamlining communication and issue resolution.
- Provided exceptional follow-up support for clients, ensuring their continued satisfaction with products or services purchased.
- Developed strong rapport with customers, fostering long-term relationships and repeat business opportunities.
Property Sales Consultant
Shang Properties Inc.
06.2023 - 11.2024
- Conducted thorough comparative market analyses to help clients determine competitive listing prices or offers on prospective properties.
- Increased property sales by consistently identifying clients’ needs and presenting suitable properties accordingly.
- Optimized property listings with high-quality visuals, descriptive text and relevant information to attract potential buyers.
Logistics Officer/ Customer Service Rep
Pet Warehouse Inc.
09.2019 - 10.2021
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Supervised logistics functions and operations.
- Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Developed logistical checklists to guide activities support.
- Enhanced warehouse organization through the development of comprehensive storage layouts and product labeling systems.
CSR
Transcom Pasig
08.2017 - 08.2018
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Sales and HR Associate
Manpower Builders Inc.
02.2014 - 08.2017
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent. Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Assisted the Sales Department in generating more sales, clients and partners for the company.
Production Manager, Stage Manager, Road Manager, Events Organizer, Production Team and Stage Hands
Freelance Background in Events Production
- FULL LIST OF EVENTS AVAILABLE UPON REQUEST
Education
Bachelor of Science - Business Management
Meridian International College
Taguig, Metro Manila01.2015
High School - undefined
St Paul College
01.2011
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Contract drafting
- Market analysis expertise
- Results Driven
- Fluent in English
- Strong organizational skills
- Excellent teamwork
- Property Sales
- Project management
Certification
- Teaching English to Speakers of Other Languages (TESOL) Certificate
Timeline
Call Center Sales Agent
Probe
12.2024 - 06.2025
Property Sales Consultant
Shang Properties Inc.
06.2023 - 11.2024
Logistics Officer/ Customer Service Rep
Pet Warehouse Inc.
09.2019 - 10.2021
CSR
Transcom Pasig
08.2017 - 08.2018
Sales and HR Associate
Manpower Builders Inc.
02.2014 - 08.2017
Production Manager, Stage Manager, Road Manager, Events Organizer, Production Team and Stage Hands
Freelance Background in Events Production
High School - undefined
St Paul College
Bachelor of Science - Business Management
Meridian International College