MARIA VERONICA BAGAOISAN
Baguio City,philippines
Summary
Ambitious BS Psychology graduate with a background in psychology and customer service. Drives results by implementing effective communication strategies and supporting operational efficiencies. Committed to fostering positive interactions and enhancing client experiences in future roles.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Reservations Sales Specialist
IHG
Baguio City, Philippines
03.2026 - 10.2026
- Facilitated hotel reservations, modifications, and cancellations for guests across IHG properties, ensuring seamless customer experiences.
Customer Service Representative / Subject Matter Expert (SME)
Concentrix
10.2024 - 01.2026
- Assisted customers with healthcare-related concerns through phone support.
- Served as a Subject Matter Expert by guiding teammates on process-related inquiries.
- Supported quality service by coaching peers and resolving escalated customer concerns.
- Demonstrated strong communication and problem-solving in a fast-paced environment.
Intern
Professional Regulation Commission
01.2024 - 02.2024
- Collaborated with the Human Resources department in creating and updating job descriptions for various departments.
- Assisted clients at the certification counter by providing accurate information and processing requests.
- Supported daily administrative operations and document management.
- Prepared departmental documentation and organized official records.
- Collaborated with PRC personnel to ensure efficient client service.
Customer Service Representative
Foundever
01.2021 - 07.2021
- Resolved customer concerns while maintaining high-quality service.
- Built strong rapport with customers through effective communication.
- Formerly Sitel
Education
Bachelor of Science - Psychology
University of the Cordilleras
09-2024
Senior High School -
University of the Cordilleras
Skills
- Interpersonal Communication
- Psychological Interviewing
- Administrative Support
- Documentation & Records
- Conflict Resolution
- Microsoft Office
- Time Management
- Team Collaboration
Languages
English
Filipino
References
Jophen Tipay Teacher III 09216236697
Ericka Berunio CSR 09560073512
Timeline
Reservations Sales Specialist
IHG
03.2026 - 10.2026
Customer Service Representative / Subject Matter Expert (SME)
Concentrix
10.2024 - 01.2026
Intern
Professional Regulation Commission
01.2024 - 02.2024
Customer Service Representative
Foundever
01.2021 - 07.2021
Bachelor of Science - Psychology
University of the Cordilleras
Senior High School -
University of the Cordilleras