Veronica Chen
Taguig
Summary
Forward-thinking Recruitment Manager successful at developing effective strategies to fill vacancies with well-qualified candidates. Collaborative and hardworking leader with excellent communication and planning abilities.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Recruitment Manager
ADEC Innovations (AMDATEX SERVICES CORP)
07.2018 - Current
- Designed and implemented talent acquisition strategy to meet demand of rapidly growing company
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
- Keep track of recruiting metrics (Turn-Around-Time, HIT Rate, Cost Per Hire, Quality of Match)
- Managed recruitment budgets to optimize cost-effectiveness.
- Developed and streamlined recruitment and onboarding processes.
- Implemented recruitment and on-boarding processes and job descriptions
- Contributed to employer branding initiatives, enhancing the company’s public image and attracting top talent.
- Coordinate with department managers to forecast future hiring needs
- Experience with (phone and in-person) interviews, candidate screening and evaluation
- Championed employer branding initiatives internally and externally, increasing awareness of company culture and values while fostering employee pride.
- Created positive candidate experience by maintaining transparent communication and providing timely feedback throughout recruitment process.
- Negotiated competitive salary packages and benefits for new hires, contributing to improved employer brand image and increased employee satisfaction.
- Fostered positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Innovated and launched the "Beyond Blue" in-house Mental Wellness Project.
Psychotherapist - Part Time
Lost & Panda
01.2015 - Current
- Provided group and individual therapy sessions to clients.
- Delivered professional training programs and workshops.
- Created and launched the Covid-Survivor Project to support those affected by the pandemic project called Beyond Blue.
Global Recruitment Consultant
Lenddo
06.2017 - 05.2018
- Identified training needs of internal Recruiters and Sr Recruiters and monitored their daily performances, redesigned training modules for new hires
- Implemented outstanding employee scheduling for the optimal use of human resources
- Worked independently with hands-on recruiting
- Managed contract employees while on assignment, assess and investigate contractor related problems and administer performance counseling
- Assisted and acted as a coordinator with the HR team in orientation, extending support to new employees and across the different levels of the organization
- Managed the recruitment, requisition, and staffing programs for the company.
Consultant
Australian Healthcare (Remote)
06.2016 - 06.2017
- General HR-Marketing
- Fostering and maintaining relationships with Doctors and patients
- Leading employment and branding initiatives
- Responsible for market research, generating leads and passing it to the sales team for further follow-ups
- Spearheaded employee incentive program resulting in improved motivation and performance
- Administer Work orders.
Senior Staffing & Account Manager
Remote Staff
04.2014 - 04.2015
- Acted as a client's point of contact with their Job requirements
- Identified the client's needs from their point of view
- Guided the client to the appropriate role they need from the description they provided
- Worked with the Recruitment team to make sure the need of the client is properly understood
- Interviewed shortlisted candidates to screen any mismatch or overlooked information
- Facilitated interview to make proper recommendation to the client after the interview
- Worked with the team to make sure relationships of client and staff are strengthen
- Assisted in making sure the timesheet and pay of subcontractors are accurate and within what's agreed with client
- Looked for opportunities for expansion with every client handled by understanding their business needs
- Client and staff support and close monitoring.
Customer Support Team Leader
Nexus Technologies Inc.
05.2011 - 04.2014
- Maintained close relationships with key clients through frequent check-ins and updates on their account status or ongoing support requests.
- Streamlined training processes for new team members, promoting faster onboarding and increased productivity.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely feedback.
- Led a team of customer support agents, ensuring high-quality service delivery and efficient problem resolution.
- Mentored junior team members, fostering professional growth and skill development.
Client Solutions Group
Infinit Outsourcing
01.2008 - 09.2010
- Mentored junior staff members on best practices in client relations, project management, and industry knowledge sharing to foster professional growth within the team.
- Delivered exceptional client solutions by identifying and addressing customer pain points, developing tailored strategies, and implementing effective action plans.
- Led regular training sessions for team members on emerging industry trends, technology advancements, and best practices for client solutions management.
- Developed comprehensive strategies for new business acquisition, resulting in a significant increase in revenue growth.
- Navigated challenging situations confidently by utilizing expert negotiation skills to reach mutually beneficial resolutions for all stakeholders involved.
- Built strong relationships with clients through regular communication, timely issue resolution, and ongoing support.
Technical Support Representative
Convergys
08.2006 - 12.2007
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Technical Support Representative
Ambergris Solutions
09.2005 - 07.2006
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided technical support, addressing critical issues with professionalism and patience.
- Resolved complex software and hardware problems to improve customer satisfaction.
Technical Support Representative
EPLDT
07.2004 - 07.2005
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor of Science - BS Psychology & AB Guidance & Counseling
St. Scholasticas College
Manila, Metro Manila, Philippines 03.1999 - 06.2003
Master of Science - MS in Psychology Major in Clinical Psychology
De La Salle University
Manila 12.2013 - 12.2017
Skills
Interpersonal Skills
Communication
Critical thinking and problem solving
Computer Skills
Customer Service
Ability to Work in a Team
Recruitment planning
Interviewing abilities
Interviewing skills
Contract negotiation skills
Data-driven decision-making
Candidate Sourcing
Performance metrics analysis
Recruitment Strategies
Social Media Recruiting
Job Posting Optimization
Recruitment Marketing
Onboarding Process Management
Employer Branding
Succession Planning
Active Listening
Adaptability
Interpersonal Skills
Timeline
Recruitment Manager
ADEC Innovations (AMDATEX SERVICES CORP)
07.2018 - Current
Global Recruitment Consultant
Lenddo
06.2017 - 05.2018
Consultant
Australian Healthcare (Remote)
06.2016 - 06.2017
Psychotherapist - Part Time
Lost & Panda
01.2015 - Current
Senior Staffing & Account Manager
Remote Staff
04.2014 - 04.2015
Master of Science - MS in Psychology Major in Clinical Psychology
De La Salle University
12.2013 - 12.2017
Customer Support Team Leader
Nexus Technologies Inc.
05.2011 - 04.2014
Client Solutions Group
Infinit Outsourcing
01.2008 - 09.2010
Technical Support Representative
Convergys
08.2006 - 12.2007
Technical Support Representative
Ambergris Solutions
09.2005 - 07.2006
Technical Support Representative
EPLDT
07.2004 - 07.2005
Bachelor of Science - BS Psychology & AB Guidance & Counseling
St. Scholasticas College
03.1999 - 06.2003