Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Chen

Taguig

Summary

Forward-thinking Recruitment Manager successful at developing effective strategies to fill vacancies with well-qualified candidates. Collaborative and hardworking leader with excellent communication and planning abilities.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work History

Recruitment Manager

ADEC Innovations (AMDATEX SERVICES CORP)
07.2018 - Current
  • Designed and implemented talent acquisition strategy to meet demand of rapidly growing company
  • Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
  • Supported management in building up company, setting up processes and designing job descriptions
  • Keep track of recruiting metrics (Turn-Around-Time, HIT Rate, Cost Per Hire, Quality of Match)
  • Managed recruitment budget
  • Implemented recruitment and on-boarding processes and job descriptions
  • Worked on developing employer branding and deploy it into recruitment
  • Coordinate with department managers to forecast future hiring needs
  • Experience with (phone and in-person) interviews, candidate screening and evaluation
  • Innovator of Beyond Blue, an in-house Mental Wellness Project
  • Championed employer branding initiatives internally and externally, increasing awareness of company culture and values while fostering employee pride.
  • Created positive candidate experience by maintaining transparent communication and providing timely feedback throughout recruitment process.
  • Negotiated competitive salary packages and benefits for new hires, contributing to improved employer brand image and increased employee satisfaction.
  • Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.

Psychotherapist

Lost & Panda
01.2015 - Current
  • Group therapy
  • Individual therapy
  • Trainings
  • Created Covid-Survivor project.

Global Recruitment Consultant

Lenddo
06.2017 - 05.2018
  • Identified training needs of internal Recruiters and Sr Recruiters and monitored their daily performances, redesigned training modules for new hires
  • Implemented outstanding employee scheduling for the optimal use of human resources
  • Worked independently with hands-on recruiting
  • Spearheaded employee incentive program resulting in improved motivation and performance
  • Managed contract employees while on assignment, assess and investigate contractor related problems and administer performance counseling
  • Assisted and acted as a coordinator with the HR team in orientation, extending support to new employees and across the different levels of the organization
  • Responsible for the recruitment, requisition, and staffing program for the entire company Management of the new hire onboarding process.

Consultant

Australian Healthcare (Remote)
06.2016 - 06.2017
  • General HR-Marketing
  • Fostering and maintaining relationships with Doctors and patients
  • Leading employment and branding initiatives
  • Responsible for market research, generating leads and passing it to the sales team for further follow-ups
  • Spearheaded employee incentive program resulting in improved motivation and performance
  • Administer Work orders.

Senior Staffing & Account Manager

Remote Staff
04.2014 - 04.2015
  • Acted as a client's point of contact with their Job requirements
  • Identified the client's needs from their point of view
  • Guided the client to the appropriate role they need from the description they provided
  • Worked with the Recruitment team to make sure the need of the client is properly understood
  • Interviewed shortlisted candidates to screen any mismatch or overlooked information
  • Facilitated interview to make proper recommendation to the client after the interview
  • Worked with the team to make sure relationships of client and staff are strengthen
  • Assisted in making sure the timesheet and pay of subcontractors are accurate and within what's agreed with client
  • Looked for opportunities for expansion with every client handled by understading their business needs
  • Client and staff support and close monitoring.

Customer Support Team Leader

Nexus Technologies Inc.
05.2011 - 04.2014
  • Maintained close relationships with key clients through frequent check-ins and updates on their account status or ongoing support requests.
  • Streamlined training processes for new team members, promoting faster onboarding and increased productivity.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely feedback.
  • Led a team of customer support agents, ensuring high-quality service delivery and efficient problem resolution.
  • Mentored junior team members, fostering professional growth and skill development.

Client Solutions Manager

Infinit Outsourcing
01.2008 - 09.2010
  • Mentored junior staff members on best practices in client relations, project management, and industry knowledge sharing to foster professional growth within the team.
  • Delivered exceptional client solutions by identifying and addressing customer pain points, developing tailored strategies, and implementing effective action plans.
  • Led regular training sessions for team members on emerging industry trends, technology advancements, and best practices for client solutions management.
  • Developed comprehensive strategies for new business acquisition, resulting in a significant increase in revenue growth.
  • Navigated challenging situations confidently by utilizing expert negotiation skills to reach mutually beneficial resolutions for all stakeholders involved.
  • Built strong relationships with clients through regular communication, timely issue resolution, and ongoing support.

Technical Support Representative

Convergys
08.2006 - 12.2007
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Technical Support Representative

Ambergris Solutions
09.2005 - 07.2006
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Technical Support Representative

EPLDT
07.2004 - 07.2005
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Education

Master of Science - MS in Psychology Major in Clinical Psychology

De La Salle University
Manila, Metro Manila, Philippines
05.2013 - 05.2019

Bachelor of Science - BS Psychology & AB Guidance & Counseling

St. Scholasticas College
Manila, Metro Manila, Philippines
04.2001 -

Skills

Interpersonal Skills

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Timeline

Recruitment Manager

ADEC Innovations (AMDATEX SERVICES CORP)
07.2018 - Current

Global Recruitment Consultant

Lenddo
06.2017 - 05.2018

Consultant

Australian Healthcare (Remote)
06.2016 - 06.2017

Psychotherapist

Lost & Panda
01.2015 - Current

Senior Staffing & Account Manager

Remote Staff
04.2014 - 04.2015

Master of Science - MS in Psychology Major in Clinical Psychology

De La Salle University
05.2013 - 05.2019

Customer Support Team Leader

Nexus Technologies Inc.
05.2011 - 04.2014

Client Solutions Manager

Infinit Outsourcing
01.2008 - 09.2010

Technical Support Representative

Convergys
08.2006 - 12.2007

Technical Support Representative

Ambergris Solutions
09.2005 - 07.2006

Technical Support Representative

EPLDT
07.2004 - 07.2005

Bachelor of Science - BS Psychology & AB Guidance & Counseling

St. Scholasticas College
04.2001 -

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