- Puzzle Solving
- Building blocks (Lego-like)
- Cross Stitching
- DIY Projects
VERONICA BERMEJO
Las Pinas City,Metro Manila
Summary
Responsible customer service representative, passionate about delivering outstanding quality and service. Offering more than 10 years of experience in industry with history of recognition for performance.
Overview
21
21
years of professional experience
Work History
HR Coordinator
Cardinal Health International Philippines
BGC Taguig, Metro Manila
04.2024 - Current
- Kept all employee files safe, secure and confidential on WorkDay and within secure filing cabinets, keeping in line with data protection laws.
CASHIER
MSF Inc. SM City Sucat Department Store
Parañaque, Metro Manila
09.2005 - 02.2026
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Used POS machines to scan items and process transactions.
CUSTOMER SERVICE - Back-office Support
Cardinal Health International Philippines
BGC Taguig, Metro Manila
09.2017 - 04.2024
- Collaborated with team members to achieve target results.
- Resolved customer queries regarding order status.
CUSTOMER SERVICE - Number Porting Specialist
Teletech Customer Care Management
Pasay City, Metro Manila
04.2013 - 09.2017
- Resolved customer queries and problems through effective communication, provided step-by-step solutions, and assisted with porting their phone numbers to the new service provider.
CUSTOMER SERVICE - Repair Technician Scheduler
Sitel Philippines
Pasig City, Metro Manila
01.2009 - 03.2012
- Spoke with customers on the phone to schedule, remind, and follow up on appointments.
CASHIER for Octagon Computer Store
Dynamics Personnel Assistance Mgt.
Las Pinas, Metro Manila
09.2006 - 02.2007
- Processed payments by cash, cheque, or card to complete transactions.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained neat and clean shop floor and storage areas.
- Used POS machines to scan items and process transactions.
CASHIER
Pure Gold Price Club Inc.
Las Pinas, Metro Manila
03.2006 - 08.2006
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Used POS machines to scan items and process transactions.
CASHIER
MSF Inc. SM City Sucat Department Store
Parañaque, Metro Manila
09.2005 - 02.2006
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Maintained neat and clean shop floor and storage areas.
- Used POS machines to scan items and process transactions.
Education
Computer Technology
National College of Science & Technology
Muntinlupa 2005
Skills
- Employee relations
- Customer service
- Team collaboration
- File handling
Other Skills:
- Dressmaking
- High-speed sewing machine operator
- 3 and 4 threads sewing machine operator
Interests
Timeline
HR Coordinator
Cardinal Health International Philippines
04.2024 - Current
CUSTOMER SERVICE - Back-office Support
Cardinal Health International Philippines
09.2017 - 04.2024
CUSTOMER SERVICE - Number Porting Specialist
Teletech Customer Care Management
04.2013 - 09.2017
CUSTOMER SERVICE - Repair Technician Scheduler
Sitel Philippines
01.2009 - 03.2012
CASHIER for Octagon Computer Store
Dynamics Personnel Assistance Mgt.
09.2006 - 02.2007
CASHIER
Pure Gold Price Club Inc.
03.2006 - 08.2006
CASHIER
MSF Inc. SM City Sucat Department Store
09.2005 - 02.2026
CASHIER
MSF Inc. SM City Sucat Department Store
09.2005 - 02.2006
Computer Technology
National College of Science & Technology