Vernon Belgira

Overall management of technical operations, including management of a diverse team of skilled IT professionals.

Provide strategic direction for the company’s technical infrastructure and security (including hardware, software, servers, databases, storage solutions and network) in support of business needs.

Oversee the selection, development, deployment, monitoring, maintenance and enhancement of the company’s technology infrastructure.

Stay current in technology trends and proactively provide technology recommendations.

Establish service level agreements and monitor progress toward key service delivery performance indicators (KPI’s) or metrics.

Manage vendor relationships ensuring that service levels and vendor obligations are met.

Develop and maintain multiple project plans; define scopes and objectives for technology initiatives.

Work with internal and external auditors to ensure compliance with adopted IT policy and procedures; and legislation related to data privacy or security provisions in safeguarding specific information.

Liaising with department heads, system users and other stakeholders to ensure maximum effectiveness of IT operations
Arranging upgrades, migrations and replacements of hardware and software utilities.

Ensuring the company has a suitable disaster recovery policy and adequate contingency plans.

Collaborate with the management team to develop and implement technology plans designed to accommodate the rapid growth objectives of our organization.
Collaborate with the operations group to understand and provide the necessary needs without compromising the security policies.
Responsible for monitoring and tracking the design, deployment, and enhancement of the IT Service and Operations strategies and programs to support the end user support services, IT Infrastructure management, and IT Service Management (ITSM) processes to provide a highly available and stable services environment.
Oversee the ITIL service operations and transition activities, including incident management, problem management, request management, and asset management.
Operates infrastructure system that supports the company's technical and business operations, including Networking, Virtual Servers, Storage systems, Database Systems, Telephony, Unified Communications, Mobile devices, Endpoint Management Systems, Microsoft Active Directory, and Linux-based systems.
Create, manages, and assess team performance in meeting the set KPIs.
Supervise the performance and output of the team and individuals.
Develop IT policies & practices that conform with ISO27001 and PCI-DSS and ensure strict implementations.
Develop a training plan for the team for upskilling, development
Research and Plan future technology and applications that would be helpful for the company
Design solutions conform to Scalability, Reliability, Maintainability, usability, and Security.
Design solutions for digitalization and automation to streamline processes.

Build/Decommision Resource Person
- Install RedHat 6.5, 6.7, 7.1 on bare metal servers and VMs/Hosts on ESXi and RHEV
- Create FS (LVM) designed for specific application or costumer requirements
- Install necessary tools for monitoring and automations
- Activate LUNs provided by storage team
- Configure BIOS settings
- Decommision servers
- Remove an reclaim LUNs
- Uninstall monitoring tools

Duty Manager
- Mange level 3 incident Tickets
- Troubleshoot OS performance issues
- troubleshoot capacity issue like LVM extend/create FS, extend SWAP
- perform failover for cluster servers using ServiceGuard and SBR
- Troubleshoot Multipath, LUNs and storage related issues
- Raise case on vendor support like HPRC and REDHAT for hardware related issues
- Administer ESXi host and VMs from multi-regional sites and locations
- perform root cause analysis
- Document process and procedures
- Coordinate with Vendor and costumer on change alignment

Change Resource person
Perform change tasks like
- Upgrade OS to the latest version
- Perform OS, ESXi Patching
- Install OS packages
- Server firmware upgrade
- Configure ServiceGuard and SBR clusters
- Perform ADR testing and failover
- Add and configure newly deployed LUN
- FS migration

Problem Management Resource Person
- Investigate issue and perform root cause analysis
- Create BASH scripts to fix system or automate processes
- Document known issues process and procedures

Incident Management
- Configure EGN for proper notification and escalation of incidents
- Analyse a incident trendings and process permanent fix

Capacity Management
- Manage capacity issues of 1200 servers
- Create scripts to automate cleanups and housekeeping
- Anticipate capacity before it become issue

Lead Application and development team, Network and security team and Systems and infrastructure team that support the entire corporate functions
Work closely with the operations group to understand their needs and provide their requirements
Work with campaign managers to meet client’s delivery requirements
Responsible for the evaluation, selection, and provision of the necessary technology to meet the needs of the clients
Define and plan for the future technology/application that will be helpful the company
Design and review solutions that conform to the architectural requirements such as scalability, reliability, maintainability, usability, and security
Identify areas that require policy and procedure and create or update if needed
Lead the team in providing necessary documents and implementing a necessary architecture that conforms to PCI DSS and HIPAA standards
Review logs and alerts to ensure systems and network integrity
Mentor team members to ensure that they are equipped to perform their role
Build and maintain systems like VMWare ESXI, Zimbra Mail, FreeRadius, MySQL, Apache
Build and maintain ITOP for helpdesk, incident, change, project and configuration management
Build and maintain Doku Wiki for IT work instructions and documentation
Build and maintain Asterisk PBX with ISDN and SIP connectivity
Build and maintain VICIdial and GoAutoDial call center solution
Build and maintain SMS servers used for web-based texting and text blast
Build and maintain open-source voicemail servers and voice recording servers
Configure Fail2Ban and Iptables to all Linux servers facing the public internet
Configure WatchGuard UTM based on Security requirements of HIPAA and PCI DSS

Perform change management making sure that all activities are recorded for future references.
Respond to incident report/management and ensure to meet the uptime SLA and log all activities for troubleshooting reference.
Perform root cause analysis for problem management and create a report on the cause, solution, and prevention.
Perform project management for multilevel migration, patching, and global maintenance
Update/create documentation for building, troubleshooting process.
Build RHEL and SLES servers both physical and Virtual Machines
Report team performance, accomplishments, projects, and challenges to global management
Platform support for RHEL, SLES, HPUX
Linux/Unix account management
Manage server disk capacity using LVM
Manage Linux kernel package/version patching for 700+ servers
Manage and maintain Vsphere v3.5, v4.1, and v5.1 servers
Facilitate VM migrations from v3.5 to v4.1 to v5.1
Facilitate online datastore migrations and host to host migration using Vmotion
Facilitate firmware upgrade of ILO for HP Servers
Perform server decommission for RHEL, SLES, and HPUX both physical and virtual servers

Maintenance and administration of VMware Vsphere ESXI 4.0 Servers and Virtual Machines, P2V and V2V migration

Maintenance and administration of all Linux servers and ensure system backup

Investigate and provide proper solution on server incident and recurring incidents

Development of monitoring tools using BASH, PERL and PHP programming to provide an advantage in troubleshooting and maintenance Linux servers

Ensure documentation on updates, changes, upgrades, and installation

Manage server disk capacity using Physical Volume and LVM

Ensure MySQL database resiliency, optimized and backup using master/slave, Mysqldump, automated partition creation, and automated table optimization

Design, plan and implement Radiator(Radius) authentication and filter user privileges through LDAP and MySQL.

Implement and management of server capacity monitoring using Cacti

Develop Hosted VOIP solution using Asterisk and Freeswitch

Configure and troubleshoot network to ensure their smooth and reliable operation for fulfilling business objectives and processes.
Collaborate with executive management and department heads to assess the IT capacity needs.
Participate in managing all network security solutions.
Network asset management, maintenance of network component, documentation and technical specifications information.
Manage and/or provide guidance and training to junior members of the team.
Lead the team for Systems and Development related to Telecommunications and Call Center solutions.
Systems and Development of Asterisk PBX for call center capabilities, VOIP and TELCO services.
Development of CRMS and software for client-related services using LAMP and Asterisk.
Integration of VOIP to POTS, TDM, GSM gateway, Asterisk, and other PBX technology.
Deployment and Management of Asterisk Servers for company clients.
Vicidial management and implementation.
Development of hosted call center solution on Asterisk 1.6.

Project delivery
Design, plan and implement asterisk/VOIP proof of concept based on client’s requirements.

Design, plan and implement asterisk roll out to all offices replacing AVAYA systems by ASTERISK and POLYCOM technology without sacrificing quality or even surpassing its feature without extra or monthly/yearly recurring cost

Design, plan and implement MySQL database to support asterisk in global integration

Provide initial responses and technical guidance to clients regarding their project requests/requirements

Ensure documentation is created on every development, updates, and addition to the infrastructure

Plan and implement VICIDIAL for call center application and development.



Technical Support

Provide 3rd level technical support and system/network administration

Provide out of hours support by phone and remote administration via VPN and Putty and SCP as the tools.

Administration of network management tools such as MRTG, CACTI, WIRESHARK, NTOP and NAGIOS to ensure smooth operation

In-house development of monitoring tools using BASH, PERL and PHP programming to monitor VOIP and ISDN voice channels to provide an advantage in troubleshooting and maintenance

Ensure system resiliency by automation, IP bind and Linux High Availability using VRRP

Ensure MySQL database resiliency by master-slave and VRRP

Produce and update documentation including the diagram

Administer VICIDIAL, report generation automation and CDR.



Service Delivery

Maintenance & Support of Services and their components as agreed and published in Service Level Agreements

Collaborate with Internal teams & resources as defined in Operational Level Agreements to ensure the efficient delivery of Services as agreed and published in Service Level Agreements

Collaborate with external 3rd party suppliers as defined in Underpinning Contracts to ensure the efficient delivery of Services as agreed and published in Service Level Agreements

Provide “good” customer service to all customers (internal & external)

Contribute to the development & delivery of the Service Level Agreements highlighting immediately any areas of concern that may affect the successful delivery of services

As part of the IS team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement Program.

Support compliance at both the corporate and the client level

Adherence to “Global” Policies & Procedures

Systems and Development of Asterisk PBX for call center capabilities, VOIP and TELCO services.

Development of CRMS, CDR, and software for client-related services using LAMP and Asterisk.

Integration of VOIP to POTS, TDM, Asterisk, and other PBX technology.

Interconnection and termination of AIX trunk, SIP trunk, H323, Asterisk OH323, E1/T1 trunk. Channelbanks using Asterisk and Digium cards.

Entry level Deployment and management of Asterisk Servers for company clients. Administer Televantage PABX.

Develop asterisk as pass thru and codec translations.

Level 2 escalation for VOIP termination and troubleshooting.

Level 1 escalation for VOIP commissioning.

MRTG, Cacti, and NAGIOS deployment for network traffic and server status

Maintain firewalls, VPN using IPTATABLE, IPsec and Cisco Pix

WIRESHARK and NTOP to monitor traffic analysis

Projects Done:

1. Home based call center using web based CRMS.

2. Call Center System voice and data network design and implementation.

3. TDM hairpin for Teleblock.

4. Sip Services (Like SKYPE)

5. Asterisk as Telco switch for call center termination with CDR. Carrying 8 E1 PRI distributed to different clients.

6. Asterisk and Channel bank implementation.

7. Predictive Dialer/ Auto dialer for volume calls Tier 2

8. Call blasting Solution Tier 2.

Linux Administration

monitors bandwith utilization and services level of network TCP/IP, LAN, WAN Install and Monitors SIP servers (Asterisk, Asterisk@home, SER, CRM)

Install & configure Proxy server, Apache Server, LDAP, NAT/DHCP, MRTG, FTP and other linux system

Firewall (iptable)

Research & Development

Installation of VSAT in remote areas all over Philippines Monitoring and maintainance of Shiron and Gilat Hub

LAN, WAN, TCP/IP

Linux Administration (Debian, Slackware)

Firewall (iptables)

Squid, MRTG, NAT, DCHP, Apache Servers

H323 over NAT

Video Broadcast over internet

VOIP (SIP, H.323)

Asterisk, asterisk@home, Astguiclient

CRM (sugar)

Technical Support Staff

MERCURY Laserpro cutter/engraver in charge

Product Designer for laser engraved products

Vector & Raster graphics manipulation

Administer engraving and cutting acrylic designs

Engraving wood, plastic, glass, granite, tiles, marble etc.

Customer Service

Computer Sales

Hardware diagnose, repair & installation

Software installation and troubleshooting

Local Area Network (LAN) installation and troubleshooting

Structure Cabling

DSL routing installation

Desktop Publishing

Trainer – Cellphone technician from beginner to advance Troubleshooting in hardware and software in cellular technology.

Research and develop new techniques in troubleshooting cellphone

Repair major hardware trouble for DCT3 & DCT4 cellular phone.

Supervise technicians in their daily work routine.

Circuit diagram tracing

Re-ball and install micro-BGA ASIC

Flash clean programs to EEPROM of cellular phone.

Maintenance of pre-installed Linux Web Server Maintenance of pre-installed Cisco Router Maintain Proxy and Mail Server

Local Area Network Installation TCP/IP Dial-UP Network

Installation Wingate/winroute and ICS for LAN Configure modem using A.T. Commands Red Hat Linux Installation

Computer Repair and maintenance