Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vernie Mai Ducot

Vernie Mai Ducot

CSR/ Sales Representative/ Collection Specialist
Makati City

Summary

I am a person who’s able to work in a career oriented and challenging environment that promotes personal growth, and uplifts professional developments. And to engage in a company wherein I can effectively showcase the skills, experiences and learnings that I have gained as a Sales Representative/ Customer Service/ Collections Specialist and above all opt to provide, continuous improvement and development towards achieving the goal of the company’s objective and visions. Empathic Outbound Sales Call Center Agent focused on interacting with customers and identifying needs or issues. Well-versed in addressing problems faced by customers and building positive work relationships, enhancing public perception of company.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Outbound Sales Representative

TSD GLOBAL INC
McKinley Hill Taguig City
10.2014 - 03.2018
  • SiriusXM Account
  • I deliver outstanding quality service via phone to reactivate the disconnected service of the customer and do up-sell.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Customer Service Associate

Accenture Phils.
Mandaluyong City
06.2021 - 03.2022
  • UPS Account
  • Assisting candidate via phone to complete their applications
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Associate

Accenture Philippines
Uptown Taguig City
02.2023 - 04.2023
  • Healthcare Account
  • Receiving inbound call from a provider’s insurance to check the eligibility and benefits of the patient
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Customer Service Associate (Financial Account)

Accenture Phils
Taguig City
03.2022 - 10.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Solved problems with products and services by providing customers with technical support.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Advisor I

Concentrix Philippines, FEDEX
Mandaluyong City
09.2020 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Helped customer to track their packages and scheduling pick up or delivery.

Account Associate

VXI Global Holdings Inc
Buendia, Makati City
09.2018 - 10.2019
  • GM (Direct tv AT@T Account)
  • Selling a bundle service using cable and internet with a good price and service
  • Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.

Customer Service Advisor

Tata Consultancy Services
Taguig City
04.2023 - Current
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Overcame objections using friendly, persuasive strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Education

Associate -

University of Makati College of Business Administration
01.2010 - 04.2013

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Benigno Ninoy “Aquino” High School
01.2009 - 04.2010

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Pembo Elementary School
01.2005 - 04.2006

Skills

Customer acquisition strategies

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Timeline

Customer Service Advisor

Tata Consultancy Services
04.2023 - Current

Customer Service Associate

Accenture Philippines
02.2023 - 04.2023

Customer Service Associate (Financial Account)

Accenture Phils
03.2022 - 10.2022

Customer Service Associate

Accenture Phils.
06.2021 - 03.2022

Customer Service Advisor I

Concentrix Philippines, FEDEX
09.2020 - 04.2021

Account Associate

VXI Global Holdings Inc
09.2018 - 10.2019

Outbound Sales Representative

TSD GLOBAL INC
10.2014 - 03.2018

Associate -

University of Makati College of Business Administration
01.2010 - 04.2013

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Benigno Ninoy “Aquino” High School
01.2009 - 04.2010

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Pembo Elementary School
01.2005 - 04.2006
Vernie Mai DucotCSR/ Sales Representative/ Collection Specialist