Vernie Mai Ducot
CSR/ Sales Representative/ Collection Specialist
Makati City
Summary
I am a person who’s able to work in a career oriented and challenging environment that promotes personal growth, and uplifts professional developments. And to engage in a company wherein I can effectively showcase the skills, experiences and learnings that I have gained as a Sales Representative/ Customer Service/ Collections Specialist and above all opt to provide, continuous improvement and development towards achieving the goal of the company’s objective and visions. Empathic Outbound Sales Call Center Agent focused on interacting with customers and identifying needs or issues. Well-versed in addressing problems faced by customers and building positive work relationships, enhancing public perception of company.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Outbound Sales Representative
TSD GLOBAL INC
McKinley Hill Taguig City
2014.10 - 2018.03
- SiriusXM Account
- I deliver outstanding quality service via phone to reactivate the disconnected service of the customer and do up-sell.
- Negotiated pricing and payment terms with customers when possible to close deals.
Customer Service Associate
Accenture Phils.
Mandaluyong City
2021.06 - 2022.03
- UPS Account
- Assisting candidate via phone to complete their applications
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Accenture Philippines
Uptown Taguig City
2023.02 - 2023.04
- Healthcare Account
- Receiving inbound call from a provider’s insurance to check the eligibility and benefits of the patient
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Associate (Financial Account)
Accenture Phils
Taguig City
2022.03 - 2022.10
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved problems with products and services by providing customers with technical support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Advisor I
Concentrix Philippines, FEDEX
Mandaluyong City
2020.09 - 2021.04
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped customer to track their packages and scheduling pick up or delivery.
Account Associate
VXI Global Holdings Inc
Buendia, Makati City
2018.09 - 2019.10
- GM (Direct tv AT@T Account)
- Selling a bundle service using cable and internet with a good price and service
- Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
Customer Service Advisor
Tata Consultancy Services
Taguig City
2023.04 - Current
- Opened new accounts and documented personal, demographic, and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
Associate -
University of Makati
College of Business Administration
2010.01 - 2013.04
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Benigno Ninoy “Aquino” High School
2009.01 - 2010.04
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Pembo Elementary School
2005.01 - 2006.04
Skills
Customer acquisition strategies
Complaint resolution
Payment arrangements
Inbound and outbound calling
Timeline
Customer Service Advisor
Tata Consultancy Services
2023.04 - Current
Customer Service Associate
Accenture Philippines
2023.02 - 2023.04
Customer Service Associate (Financial Account)
Accenture Phils
2022.03 - 2022.10
Customer Service Associate
Accenture Phils.
2021.06 - 2022.03
Customer Service Advisor I
Concentrix Philippines, FEDEX
2020.09 - 2021.04
Account Associate
VXI Global Holdings Inc
2018.09 - 2019.10
Outbound Sales Representative
TSD GLOBAL INC
2014.10 - 2018.03
Associate -
University of Makati
College of Business Administration
2010.01 - 2013.04
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Benigno Ninoy “Aquino” High School
2009.01 - 2010.04
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Pembo Elementary School
2005.01 - 2006.04