VERNETTE CHUA-LIM

• Managed and inspired team members to perform to full potential, driving branch profitability.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Disciplined employees to encourage compliance with company policies and procedures.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Designed sales and service strategies to improve revenue and retention.
• Supported outside sales force in servicing and obtaining new business.

• (Escolta Branch)
• Plans, directs and implements strategies to attain the branch's profitability/volume targets and corporate goals for promoting efficient/effective branch operations and for the general supervision of all activities of bank

• Paco Branch
• Developed strategies to increase sales and improve customer satisfaction levels.
• Created and implemented new policies that improved the efficiency of the branch's operations.
• Managed daily operations of a branch, including customer service, making sure branch stands out Far Exceed Standard for years consecutively

Luneta TMkalaw Branch

• Directed the training and development of all staff members in order to ensure they were meeting job requirements.
• Established goals for each department within the branch and monitored their progress towards achieving those goals.
• Analyzed financial statements and prepared reports on budget performance for senior management.
• Conducted regular meetings with team members to discuss any issues or concerns related to their work.
• Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
• Coordinated promotional activities to generate interest in products offered by the branch.
• Ensured compliance with local laws, regulations, and safety standards at all times.
• Promoted new products or services offered by the branch through various channels such as print media, social media.
• Monitored competitors' activities and market trends in order to identify areas where improvements could be made.
• Provided guidance and support to subordinate employees as needed.
• Implemented cost-saving measures that resulted in increased profitability for the branch.
• Utilized data analysis tools to identify opportunities for improvement within the branch's operations.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Established and built customer relationships through targeted outreach and initiatives.
• Developed strategies to increase sales and improve customer satisfaction levels.

• Oversaw ATM funding operations, directed funding of two ATM machines, and optimized funding
• Core Competencies
• Summary
• Education
• Professional Experience availability, accuracy, and integrity
• Supervised 13 tellers, oversaw daily teller operations and transactions, and assured quality service delivery to daily banking patrons
• Conducted personnel performance reviews, provided constructive personnel feedback, and facilitated the advancement of promising professionals
• Developed/submitted activity and performance reports to senior banking officers
• Monitored transaction documentation processes and verified/maintained transaction accuracy and regulatory compliance.

• Supervised 12 tellers, monitored funding transactions, and assured funding accuracy and integrity
• Reviewed, documented, and submitted personnel performance reports to senior banking officers
• Created and directed performance and productivity reports to branch officers

• Rotated through numerous front-line banking assignments, developed banking process insight and competency, and qualified for management accountabilities.

• Center)
• Verified and approved client checks and signatures, assured check validity and customer identity, and mitigated bank risk and liability.

• Verified and approved client checks and signatures, assured check validity and customer identity, and mitigated bank risk and liability.

• Building/sustaining trust client relationships, opened new accounts, and cross-sold banking services.