Verna Dissa Campos - Alejo

Operational Management.

• Oversee daily restaurant operations to ensure efficiency and excellent service.
• Maintain high standards of food quality, hygiene, and safety in compliance with company policies and local regulations.
• Monitor and manage inventory, stock levels, and supply orders.
• Ensure optimal restaurant cleanliness, organization, and maintenance.

Team Leadership.

• Recruit, train, supervise, and evaluate staff to ensure top performance.
• Create staff schedules, manage attendance, and coordinate shift assignments.
• Foster a positive and productive work environment through motivation and team-building.
• Provide ongoing coaching and support to improve staff performance and guest service.

Customer Service.

• Monitor customer satisfaction by addressing feedback, handling complaints, and ensuring exceptional guest experiences.
• Maintain high service standards, and ensure consistent deliverables across all shifts.

Financial and Administrative Duties

• Manage branch budgets, operating costs, and monthly P&L reports.
• Track sales performance, set targets, and implement strategies to increase revenue.
• Handle cash management, daily sales reports, and banking procedures.
• Implement cost-control measures for labor, waste, and supplies.

Marketing and Sales Support.

• Support promotional activities, seasonal campaigns, and community engagement initiatives.
• Work with management to identify local sales opportunities.

Compliance and Standards

• Enforce company policies, procedures, and operational guidelines.
• Ensure compliance with health, safety, and sanitation regulations.

Problem-Solving and Decision-Making

• Respond to operational challenges, and resolve issues quickly.
• Adapt to day-to-day changes to maintain smooth restaurant operations.

• Oversee daily restaurant operations to ensure smooth, efficient, and high-quality service.
• Lead, train, and supervise staff to maintain excellent customer service standards.
• Manage staff schedules, attendance, and performance evaluations.
• Handle customer inquiries, feedback, and complaints to ensure guest satisfaction.
• Monitor food quality, presentation, and safety standards in compliance with hygiene regulations.
• Control inventory levels, place orders, and manage supplier relationships.
• Track sales, manage budgets, and prepare financial reports, including daily sales summaries.
• Implement cost-control strategies to reduce waste and optimize labor and food costs.
• Maintain a clean, organized, and safe environment for both guests and employees.
• Support marketing activities, promotions, and events to increase customer engagement.
• Ensure strict adherence to company policies, operational procedures, and health & safety standards.
• Resolve operational issues promptly and make decisions that support smooth business operations.

• Supervise and lead restaurant operations during assigned shifts to ensure smooth and efficient service.
• Oversee front-of-house and back-of-house teams, providing guidance and support throughout the shift.
• Ensure high levels of customer service by assisting guests, resolving complaints, and monitoring service quality.
• Coordinate staff assignments, manage break times, and adjust staffing levels as needed during the shift.
• Conduct shift briefings to communicate goals, priorities, and any operational updates.
• Monitor food quality, presentation, and adherence to safety and hygiene standards.
• Handle cash management duties, including opening/closing procedures, cash counts, and daily sales reporting.
• Maintain cleanliness, organization, and readiness of all restaurant areas.
• Support training of new employees and reinforce company policies and service standards.
• Address any operational issues promptly and escalate concerns to management when necessary.
• Assist with inventory checks and communicate shortages or urgent needs.
• Promote a positive work environment and ensure teamwork across all positions.

Customer Service

• Welcome and greet guests warmly upon arrival.
• Present menus, answer questions about menu items, and provide recommendations.
• Take customer orders accurately and relay them to the kitchen or POS system.
• Serve food and beverages in a timely and professional manner.
• Check on guests during their meal to ensure satisfaction.
• Handle customer concerns or requests and escalate issues when needed.
• Provide friendly and attentive service throughout the dining experience.

Dining Area Operations

• Set up tables with proper utensils, napkins, and condiments.
• Ensure the dining area is clean, organized, and presentable at all times.
• Clear tables promptly and reset them for the next guests.
• Assist in maintaining cleanliness of service stations and dining zones.

Team Support

• Coordinate with kitchen staff to ensure smooth service flow.
• Assist teammates during peak hours to maintain service efficiency.
• Participate in daily briefings and follow instructions from supervisors or managers.

Cashier & POS Duties (if applicable)

• Process customer payments accurately using POS systems.
• Issue receipts and handle cash or card transactions responsibly.

Health & Safety Compliance

• Follow hygiene and safety standards set by the restaurant and local regulations.
• Practice proper food handling and sanitation procedures.