VERA MAY ORTIZ
Virtual Assistant/ Customer Support
Aritao
Summary
Motivated and detail-oriented Virtual Assistant with a passion for efficiency and strong organizational skills. Quick learner and adaptable, excels in administrative tasks, communication, and time management. Eager to provide reliable, high-quality support in a virtual setting.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Business Owner/ Experienced Sales Associate
Micro Retail Store
01.2017 - Current
- Maintain efficient record of stock inventory levels ensuring sufficient weekly product replenishment.
- Served an average 20 customers per day - answering inquiries, implementing strategic upsell and managing payment.
- Audited income and expenses and collection of credit payments.
Sales Associate
New Dalisay Hardware
05.2017 - 11.2017
- Dedicated and customer-focused Sales Assistant with experience in assisting shoppers, processing transactions, and maintaining store displays.
- Skilled in providing product recommendations, managing inventory, and ensuring a positive shopping experience.
Administrative Assistant
Lucky R Builders
06.2016 - 02.2017
- Maintain and organize project files, contracts, and construction documents.
- Prepare and process invoices, purchase orders, and timesheets.
- Assist with job costing, data entry, and report generation.
- Schedule meetings, appointments, and job site visits.
- Communicate with subcontractors, vendors, and clients.
- Track and manage permits, inspections, and compliance documentation.
Customer Service Representative
Teleperformance Philippines
03.2013 - 08.2015
- Handled a high volume of customer inquiries via phone, to address inquiries, complaints, troubleshooting and provide resolutions.
- Committed to providing excellent service and support.
Education
Bachelor of Science - Nursing
Southeast Asian College Inc.
Associate - Health Sciences Education
Saint Mary's University
01.2006 - 01.2008
Skills
E-mail handling
Email inbox optimization
Calendar & Meeting Scheduling
Data Entry
SMM
Customer relations
Customer service
Business planning
Certification
Virtual Assistant Certified Trainings
Timeline
Sales Associate
New Dalisay Hardware
05.2017 - 11.2017
Business Owner/ Experienced Sales Associate
Micro Retail Store
01.2017 - Current
Administrative Assistant
Lucky R Builders
06.2016 - 02.2017
Customer Service Representative
Teleperformance Philippines
03.2013 - 08.2015
Associate - Health Sciences Education
Saint Mary's University
01.2006 - 01.2008
Bachelor of Science - Nursing
Southeast Asian College Inc.