Microsoft Office
Venus Tañada Tolentino
Binangonan, Province of Rizal
Summary
As a Quality Analyst and Communications Trainer I have an indepth experience in Training and Coaching both new hires and cross-trained agents. I am skilled data gathering and presentation and have strong Customer Service skills. I have gained experience working on the Media Industry, Business Process Outsourcing and Information Technology. Driven to be competent, a reliable team member I see to it that I add value to my clients and other team members. As an experienced Virtual Assistant/ISA I learned that other than performing my usual tasks there is always something that I can do to help. And I have found joy in helping other people see their potential and steps they can do to improve and reach their goals. Driven to be competent, a reliable team member I see to it that I add value to my clients and other team members.
Overview
18
18
years of professional experience
Work History
Project Support Officer
Resile Pty Ltd
06.2022 - Current
- Performed data gathering and research to support sourcing and cross-functional projects.
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Used Microsoft Office and Salesforce to prepare and edit correspondence, communications, presentations and other documents.
Executive Services Specialist
Cloudstaff
03.2021 - Current
- Located bottlenecks to streamline existing processes.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained high customer satisfaction standards to meet or exceed targets.
Sales Operations Manager
FirstStep MEA
03.2021 - 06.2022
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
Appointment Setter/Virtual Assistant
SBOVACOM USA, INC.
10.2019 - 07.2020
- Cold calling
- Set appointments for insurance quotation/ consultation
- Answer inbound calls
- Calendar Management
ISA
The Lori's & Company
07.2018 - 07.2019
- Perform outbound calls to leads and convert it to set appointments for my client
- Respond to emails/ texts from leads, nurture leads
- Create and maintain a database of all existing and new clients
Quality Assurance Analyst
DXC Technology
08.2016 - 02.2018
- Performs transaction and ticket audits
- Data mining and Reporting with the Support and Clients
- Performs coaching with agents
- Conducts huddles and discussions with training
Trainer
Convergys
01.2011 - 08.2016
- Communications and Culture Trainer
- Product Specifics Trainer
- Universal Trainer with experience in a dynamic classroom and training environment
- As a Trainer, runs modules to make sure goals in operations are met and creates, facilitates and revises training agenda to best fit the needs of the campaign
Editor
Newslink Services Phils.
10.2010 - 12.2010
- Rewrite and edit stories from news wires including Associated Press(AP), Agence-France-Prese (AFP), Xinhua, etc
News Reporter
ABS-CBN Baguio
05.2009 - 10.2009
- Gather, writes, edits news stories
- Works with News Editor
- Make sure that the news is supported by a video
- Serve as a public servant and a catalyst for change
Segment Producer
ABS-CBN Baguio
05.2009 - 10.2009
- Research and write feature stories for the morning show
- Shoot and edit videos
Floor Director
ABS-CBN Baguio
05.2009 - 10.2009
- Served as the person in command during production shows
- Instructs cameramen, hosts, guest and staff during the show
- Responsible for the success of the On-air show
Reservations Agent
InterContinental Hotels Group (IHG)
08.2008 - 04.2009
- Answer calls from customers/clients regarding hotel reservations as well as inquiries
- Book hotel reservations which will meet the needs and budget of the customers
News Intern
Sky Cable- Baguio
03.2007 - 05.2007
- Conducts interviews, gather information and write stories
- Served as a production assistant during on-air show/program
- Experience in the coverage of May 2007 local elections
Education
Bachelor's degree - Bachelor of Arts in Communication
Saint Louis University (PH)
01.2008
Skills
- Documentation management
- Requirements gathering
- Scope management
- Cross-functional coordination
- Interpersonal communication
- Continuous improvement
- Team collaboration
- Professional demeanor
- Multitasking Abilities
- Resource coordination
- Written communication
- Documentation and reporting
- Cross-functional team management
- Training & Development
- Organizational skills
- Critical thinking
- Analytical skills
- Interpersonal skills
- Customer service
- Professionalism
- Adaptability and flexibility
- Multitasking
Software
Google Suite
Salesforce
Hubspot
3CX
Interests
Yoga
Health and Wellness
Holistic Healing Practices
Quote
“Be the change that you wish to see in the world.”
Mahatma Gandh
Languages
English
Upper intermediate (B2)
Timeline
Project Support Officer
Resile Pty Ltd
06.2022 - Current
Executive Services Specialist
Cloudstaff
03.2021 - Current
Sales Operations Manager
FirstStep MEA
03.2021 - 06.2022
Appointment Setter/Virtual Assistant
SBOVACOM USA, INC.
10.2019 - 07.2020
ISA
The Lori's & Company
07.2018 - 07.2019
Quality Assurance Analyst
DXC Technology
08.2016 - 02.2018
Trainer
Convergys
01.2011 - 08.2016
Editor
Newslink Services Phils.
10.2010 - 12.2010
News Reporter
ABS-CBN Baguio
05.2009 - 10.2009
Segment Producer
ABS-CBN Baguio
05.2009 - 10.2009
Floor Director
ABS-CBN Baguio
05.2009 - 10.2009
Reservations Agent
InterContinental Hotels Group (IHG)
08.2008 - 04.2009
News Intern
Sky Cable- Baguio
03.2007 - 05.2007
Bachelor's degree - Bachelor of Arts in Communication
Saint Louis University (PH)
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