Summary
Overview
Work History
Education
Skills
Trainings And Certificates
Birthdate
Email Address
Timeline
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VENUS SORIANO

VENUS SORIANO

Quezon City, Manila

Summary

Detail-oriented individual well-known for improving opportunities at local restaurants. Sharp and well-versed in managerial procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Assistant Restaurant Manager/OIC

Peri Peri Charcoal Chicken & Sauce Bar
Manila
12.2023 - Current
  • Developing budgets
  • Managing shift managers and restaurant staffs
  • Respond to guest complaints
  • Controlling operational cost
  • Inventory Management
  • Appraising manager and staff performance.
  • Maintaining Restaurant revenue through marketing strategies
  • Resolving conflicts
  • Reviews and manage PNL.
  • Manage and file PNL reconciliation.
  • Assessing and Improving Profitability
  • Overseeing stocks levels and ordering supplies
  • Ensuring compliance with licensing, hygiene, health and safety legislation.
  • Guide all shift managers to their key management system.
  • Solving problems within the restaurant
  • Preparing & Presenting Sales Report
  • Keeping financial records

Shift Manager

Peri Peri Charcoal Chicken & Sauce Bar
Manila
11.2022 - 12.2023
  • Manage shift procedures of the store including the consistent execution of QSCH Restaurant Checklist.
  • Manage floor especially during peak hours. Ensure that excellent service and hospitality delivered.
  • Supervise the cleanliness and organization of the restaurant which includes dining area and kitchen area.
  • Professionally resolves guest concern or complaints on timely and effective manner.
  • Effectively lead the restaurant team during the shift to ensure that excellent restaurant operations are consistently achieved.
  • Nurture a work environment that engages team members in a way that empowers and build positive relationships.
  • Effectively implement local restaurant marketing program to drive trials and create repeat business.
  • Develop positive relationships that will create loyalty among guest.
  • Increase the store's average check by coaching, monitoring and recognizing food servers in executing salesmanship techniques such as suggestive selling and up-selling.
  • Device and implement programs that encourage guest bring more friends and family member to the restaurant.
  • Oversee the complete and accurate recording of stations reports on a daily basis. Check reports, analyze it and make it immediate and necessary actions to address variances versus target.
  • Monitor and and manage the use of raw materials at back of house. Ensure the adequacy of the portion controls and guides to minimize cases of over portion or under portion.
  • Monitor and manage operations materials such as tissues, packaging and condiments.
  • Implement store funds practice in accordance with the policies of the company.
  • Conduct short but effective daily huddle to review the previous day result and emphasize target for the day and give clear direction.
  • Facilitate meeting for the whole store team for review of operations result, to lay out action plans and to recognize performers.
  • Guide restaurant staff and manager trained as they carry out their duties. Coach them to further improve performance and enforce discipline.
  • Facilitate the training and development of restaurant staff with the end view of certifying them in their stations.
  • Facilitate training and development of trainee managers (new incumbent) with end view of certifying them in their respective Key Management System.
  • Handling Stocks and Inventory Management.
  • Handling Personnel Management.
  • Develop new and enhanced work processes in close coordination with the management team to provide corrective actions to recurring problems.
  • Participate, collaborate and implement initiatives and project driven by the organizational strategy.
  • Monitor compliance of the store to all regulatory requirements.
  • Assist in employee selection hiring, training, placement movement, rewards and recognition.
  • Evaluate the performance of immediate reports on a regular basis.
  • Perform other task that may be assigned either individually or as part of a committee.

RESTAURANT SUPERVISOR

DELISIOSA PIZZERIA
ABU DHABI
04.2019 - 07.2020
  • Handles Crew Training System
  • Handles schedule of all Front of House staff
  • Ensure sales target are met through effective planning and budgeting
  • Day to day management of team sales by monitoring their respective KPI
  • Overseeing all marketing activity and ensuring it fits to all marketing strategy
  • Provide information and guidance to employee that will drive their performance
  • Monitors promos, cash control, and variable cost
  • Generates strategies and techniques that would boost sales
  • Ensure 100% of customer service adherence
  • Ensure the team delivered desire result thru performance tracking
  • Ensure Food Cost is within standard level.

RESTAURANT SUPERVISOR (PIC CERTIFIED)

CHOWKING ORIENT
DUBAI
10.2017 - 02.2019
  • Handles schedule of all Front of House staff
  • Ensure sales target are met through effective planning and budgeting
  • Day to day management of team sales by monitoring their respective KPI
  • Ensure 100% conformance on FSC
  • Receives daily delivery
  • Handles Crew Training System
  • Ensure Food Cost is within standard level
  • Overseeing all marketing activity and ensuring it fits to all marketing strategy
  • Monitors promos, cash control, and variable cost
  • Generates strategies and techniques that would boost sales
  • Ensure 100% of customer service adherence
  • Ensure the team delivered desire result thru performance tracking
  • Act as a pillar of support to all team members.

PURCHASING ASSISTANT

FRESH LEMON HYPERMARKET
ABU DHABI
02.2016 - 09.2017
  • Maintain and Reviews records on item bought, cost deliveries, product performance and inventories
  • Analyze price proposal and other information to determine reasonable prices
  • Work out agreement with the suppliers, such as when product will be delivered
  • Meet with the staff and vendors to discuss defective or unacceptable goods or services and determine corrective action
  • Managing petty cash transaction.

ASSISTANT MANAGER

MCDONALD'S PHILIPPINES
05.2012 - 01.2016
  • Coordinate product, equipment and people to achieve guest and employee satisfaction
  • Ensure that safe food is served to every guest
  • Ensure that everything in the restaurant need to make and serve products is available and of high quality
  • Provide an environment that motivates employees
  • Monitoring and maintain properly working equipment and a clean sanitary environment
  • Providing safe and secure environment for guest, employees and the business
  • Providing timely, effective and engaging training that results in high performing employee
  • Develop and implement restaurant level goals and action plans to monitor and achieve business result
  • Create a schedule to foster guests and employee satisfaction while maximizing employee productivity
  • Provide information and guidance to employee that will drive their performance
  • Submit daily reports such as profit, base food, crew labor, and food cost control, cash control and other outside services
  • Update KPI's
  • Ordering and receiving products
  • Monitoring and Budgeting chemical operation materials
  • Preparing and Processing Crew payroll.

OFFICE STAFF

BLOOMING HANDKERCHIEF MANUFACTURING CORP
Philippines
10.2010 - 02.2012
  • Prepare invoice and delivery receipt for the client
  • Verify and check the LPO forwarded by the client
  • Check and receiving of supplier deliveries
  • Data entry of the system.

Education

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Management

Collegio De Dagupan
01.2009

Skills

  • Customer Relationship Management Skills
  • Prioritizing
  • Organization
  • Multi-tasking
  • Time Management
  • Monitoring
  • Detail Oriented
  • Effective Coach
  • Effective Trainer

Trainings And Certificates

  • Basic Shift Management Course
  • Advance Shift Management Course
  • Effective Management Practices
  • Basics of Customer Care

Birthdate

10/07/88

Email Address

sunev07.soriano@gmail.com

Timeline

Assistant Restaurant Manager/OIC

Peri Peri Charcoal Chicken & Sauce Bar
12.2023 - Current

Shift Manager

Peri Peri Charcoal Chicken & Sauce Bar
11.2022 - 12.2023

RESTAURANT SUPERVISOR

DELISIOSA PIZZERIA
04.2019 - 07.2020

RESTAURANT SUPERVISOR (PIC CERTIFIED)

CHOWKING ORIENT
10.2017 - 02.2019

PURCHASING ASSISTANT

FRESH LEMON HYPERMARKET
02.2016 - 09.2017

ASSISTANT MANAGER

MCDONALD'S PHILIPPINES
05.2012 - 01.2016

OFFICE STAFF

BLOOMING HANDKERCHIEF MANUFACTURING CORP
10.2010 - 02.2012

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Management

Collegio De Dagupan

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