Venus Reyes
Bachelor of Science in Hotel and Restaurant Administration
Calautit
Summary
Confident Housekeeping Supervisor experienced in janitorial work. Motivates, trains and manages team to meet expectations consistently. Knowledgeable about chemical handling, safety and cleaning procedures. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Supervisor
Beyond Clean Janitorial and Manpower Services
Ora West Bantay Ilocos Sur
7 2023 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Train staffs on proper handling of chemicals, tools and equipments.
- Supervise staff on performing cleaning standard of the company.
Assistant Supervisor
BlueCintas Cakes and Pastries
Tamag Vigan City Ilocos Sur
03.2021 - 01.2023
- Do client Meetings, updating stocks, purchasing stocks, handle guest complaints, receiving calls and reservations and maintain product quality.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members, helping them develop skills necessary for career advancement within the company.
Receptionist/Custodian
New Javier Trading Corporation
Condotel Asuncion
12.2017 - 02.2021
- Receptionist at the same time a custodian
- In charge of monthly inventories of stocks and linens
- Multitasking, we clean the room after checking out
- Do reservations, receive phone calls, Checking out guest, Checking in, Billing out, Daily Monitoring of stocks, Updating reservations, Handle guest complaints and paperworks
Extra Waitress
Hotel Luna
01.2017 - 07.2017
- From being On the Job Trainee to being an oncall to being a Waitress
- Gracious hosting is top priority while serving guest and entertaining through tour and history of the place
- Giving the best dine in experience I could offer
Education
Hotel and Restaurant Administration -
University of Northern Philippines
06.2012 - 05.2016
Skills
Housekeeping Organization
Chemical and Product Knowledge
Presentation and Etiquette
Positive and Consistent Attitude
Guest Services and Assistance
Service and Sales Experience
Computer Spreadsheet and Inventory
Cleaning practices
Task assignment and Scheduling
Personal Information
- Date of Birth: April 17, 1996
- Age: 28 years old
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Assistant Supervisor
BlueCintas Cakes and Pastries
03.2021 - 01.2023
Receptionist/Custodian
New Javier Trading Corporation
12.2017 - 02.2021
Extra Waitress
Hotel Luna
01.2017 - 07.2017
Hotel and Restaurant Administration -
University of Northern Philippines
06.2012 - 05.2016
Housekeeping Supervisor
Beyond Clean Janitorial and Manpower Services
7 2023 - Current
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