Summary
Overview
Work History
Education
Skills
Timeline
Generic
Venus Mamucud

Venus Mamucud

Virtual Assistant, Sales Consultant
Makati

Summary

Dependable professional with experience providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

8
8
years of professional experience

Work History

Freelance Insurance Agent

Pru Life UK
11.2019 - Current
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.

General Virtual Assistant

Beyond Best
08.2022 - 08.2023
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Monitored emails, organized inboxes, and prioritized messages for supervisors.
  • Managed CRM input, exports, and clean-up.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Assisted in content creation for blog posts, newsletters, presentations, and marketing materials to expand company outreach.
  • Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
  • Developed complex reports in Excel for cost reporting.
  • Organized and managed team tasks using Trello and Asana.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Conferred with customers by telephone, chat or email to provide information.

System Administrator

NNIT Philippines
08.2020 - 03.2021
  • Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
  • Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.
  • Performed network security design and integration duties.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Open-source System Administrator

Ceva Logistics
11.2017 - 08.2020
  • Ensured optimal system availability by managing backup schedules and verifying the successful completion of backups regularly.
  • Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.

System Support Engineer

Smart Communications
06.2016 - 11.2017
  • Implemented proactive monitoring tools for early detection of performance issues, enhancing overall system reliability.
  • Enhanced system performance by troubleshooting and resolving technical issues promptly.
  • Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
  • Provided exceptional customer service while addressing user inquiries regarding hardware or software issues via phone or email communication channels.
  • Managed regular system maintenance tasks, including updates, backups, and security checks to prevent data loss or breaches.

Education

Master in Technology Management -

University of The Philippines
Diliman, Quezon City
04.2001 -

Bachelor of Science - Information Technology

Isabela State University
Ilagan, Isabela
04.2001 -

Skills

Appointment Scheduling

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Timeline

General Virtual Assistant

Beyond Best
08.2022 - 08.2023

System Administrator

NNIT Philippines
08.2020 - 03.2021

Freelance Insurance Agent

Pru Life UK
11.2019 - Current

Open-source System Administrator

Ceva Logistics
11.2017 - 08.2020

System Support Engineer

Smart Communications
06.2016 - 11.2017

Master in Technology Management -

University of The Philippines
04.2001 -

Bachelor of Science - Information Technology

Isabela State University
04.2001 -

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Venus MamucudVirtual Assistant, Sales Consultant