Venus Mamucud
Wealth Planner & Asset Manager
Makati
Summary
Dependable professional with experience providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
14
14
years of professional experience
Work History
Unit Manager
Pru Life UK
Taguig
11.2019 - Current
- Assisted clients in navigating claims process, ensuring they received fair and timely resolutions.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
System Administrator
NNIT Philippines
08.2020 - 03.2021
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Performed network security design and integration duties.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Open-source System Administrator
Ceva Logistics
11.2017 - 08.2020
- Ensured optimal system availability by managing backup schedules and verifying the successful completion of backups regularly.
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
System Support Engineer
Smart Communications
06.2016 - 11.2017
- Implemented proactive monitoring tools for early detection of performance issues, enhancing overall system reliability.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Provided exceptional customer service while addressing user inquiries regarding hardware or software issues via phone or email communication channels.
- Managed regular system maintenance tasks, including updates, backups, and security checks to prevent data loss or breaches.
Software Developer
VM Information Services
Ilagan, Isabela
06.2012 - 03.2016
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Updated old code bases to modern development standards, improving functionality.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
Education
Master in Technology Management -
University of The Philippines
Diliman, Quezon City 04.2001 -
Bachelor of Science - Information Technology
Isabela State University
Ilagan, Isabela 04.2001 -
Skills
Appointment Scheduling
Invoicing and Billing
File Organization
Customer Support
Spreadsheet Management
CRM Management
Basic Graphic Design
Data Entry
Administrative Support
Records Management
Timeline
System Administrator
NNIT Philippines
08.2020 - 03.2021
Unit Manager
Pru Life UK
11.2019 - Current
Open-source System Administrator
Ceva Logistics
11.2017 - 08.2020
System Support Engineer
Smart Communications
06.2016 - 11.2017
Software Developer
VM Information Services
06.2012 - 03.2016
Master in Technology Management -
University of The Philippines
04.2001 -
Bachelor of Science - Information Technology
Isabela State University
04.2001 -