Venus Mamucud
Virtual Assistant, Sales Consultant
Makati
Summary
Dependable professional with experience providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
8
8
years of professional experience
Work History
Freelance Insurance Agent
Pru Life UK
11.2019 - Current
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
General Virtual Assistant
Beyond Best
08.2022 - 08.2023
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Monitored emails, organized inboxes, and prioritized messages for supervisors.
- Managed CRM input, exports, and clean-up.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Assisted in content creation for blog posts, newsletters, presentations, and marketing materials to expand company outreach.
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Developed complex reports in Excel for cost reporting.
- Organized and managed team tasks using Trello and Asana.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Conferred with customers by telephone, chat or email to provide information.
System Administrator
NNIT Philippines
08.2020 - 03.2021
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Performed network security design and integration duties.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Open-source System Administrator
Ceva Logistics
11.2017 - 08.2020
- Ensured optimal system availability by managing backup schedules and verifying the successful completion of backups regularly.
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
System Support Engineer
Smart Communications
06.2016 - 11.2017
- Implemented proactive monitoring tools for early detection of performance issues, enhancing overall system reliability.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Provided exceptional customer service while addressing user inquiries regarding hardware or software issues via phone or email communication channels.
- Managed regular system maintenance tasks, including updates, backups, and security checks to prevent data loss or breaches.
Education
Master in Technology Management -
University of The Philippines
Diliman, Quezon City 04.2001 -
Bachelor of Science - Information Technology
Isabela State University
Ilagan, Isabela 04.2001 -
Skills
Appointment Scheduling
Invoicing and Billing
File Organization
Customer Support
Spreadsheet Management
CRM Management
Basic Graphic Design
Data Entry
Administrative Support
Records Management
Timeline
General Virtual Assistant
Beyond Best
08.2022 - 08.2023
System Administrator
NNIT Philippines
08.2020 - 03.2021
Freelance Insurance Agent
Pru Life UK
11.2019 - Current
Open-source System Administrator
Ceva Logistics
11.2017 - 08.2020
System Support Engineer
Smart Communications
06.2016 - 11.2017
Master in Technology Management -
University of The Philippines
04.2001 -
Bachelor of Science - Information Technology
Isabela State University
04.2001 -