Jozel Kareen Quilapio
Administrative Executive in Marketing
Lapu-Lapu (Opon)
Summary
Focused Business Administrator aiming to leverage advanced knowledge of process optimization and business operations acquired over the years of successful performance in the business landscape. Resourceful and passionate with an aptitude for networking and building strong industry connections. Detail-oriented bringing an aptitude for financial management and budgeting to add value to team in a Business Administrator role. Well-versed in business plan development to facilitate company growth.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work History
CSR - TECHNICAL SUPPORT
QUALFON INC.
10.2010 - 04.2012
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Followed-through on all critical interdepartmental escalations to increase customer retention rates.
CLAIMS SPECIALIST
SYKES ASIA Inc.
06.2013 - 02.2016
- Set Dental Appointment for patients
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Processed patients Claims
- Provide dental coverage over the phone to Dentist's offices.
BDA - FINANCIAL ASSOCIATE
Synergix Enterprises
12.2017 - 05.2020
- Created and verified invoices.
- Resolved various escalated billing charges.
- Oversaw accounts payable and receivable transactions.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
- Maintained journal entries to track and analyze credit and debit transactions.
- Gathered and collected all financial information for business and verified accuracy in system.
- Drove efficiency in budget management, guiding departments in cost-saving practices without compromising on quality.
CLAIM SPECIALIST
NIB Travel
03.2020 - 05.2020
- Followed up with customers on unresolved issues
- Utilized appropriate cost containment techniques to reduce overall claim costs
- Conducted full claim investigations and reported updates and legal actions
- Reviewed new files to determine current status of injury claim and to develop plan of action
- Process Travel Claims for Qantas Airlines
Virtual Assistant - Finance Officer
Noondalton Philippines
6 2020 - 3 2022
- Working directly with clients
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
- Set up virtual Zoom meetings, invited guests and disseminated agendas
- Coordinated Skype calls across multiple time zones
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
CSR - TELEMARKETING SPECIALIST
OOH365
02.2016 - 12.2017
- Completed daily cold calling and outreach to build sales pipeline
- Answered calls, took messages, and transferred calls to correct individuals
- Qualified leads and set up customer appointments for outside sales team
- Resolved concerns with products or services to help with retention and drive sales
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Dispatch Manager
Able Appliance & HVAC Service Repair
03.2022 - 10.2023
- Managing Technicians Schedules
- Daily on-boarding meetings with the technicians
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Accepting Work orders from Home Warranty Insurance
- Sending Invoices and Claims
- Daily Updates with CEO's
- Enhanced dispatch accuracy by implementing state-of-the-art tracking system.
- Provided detailed reports to management on dispatch operations, identifying areas for improvement.
- Analyzed performance data to identify trends and develop strategies for improvement.
Education
Bachelor of Science - Business Administration Major in Finance
University of Cebu
Cebu City, Province Of Cebu, Philippines 05.2008 - 05.2012
Secondary - undefined
Bible Baptist Christian School (Accelerated Christian Education)
01.2002 - 05.2007
Primary Education - undefined
Gen. P. del Rosario Elementary School
01.1996 - 05.2002
Skills
Invoice Processing
Salaryexpectation
4 USD an hour
References
- Jozel Kareen S. Quilapio, jozelkareenq@gmail.com, 0917-555-2216, L2 Supervisor - Wipro Philippines
- Richelle Lepiten, Richelle.lepiten@gmail.com, 0908-641-4483, Team Leader - Dynata
- Mae Joy Salabsab, Salabsab.maejoy@gmail,com, 0999-882-1875, Executive Assistant - Sitel
Timeline
Dispatch Manager
Able Appliance & HVAC Service Repair
03.2022 - 10.2023
CLAIM SPECIALIST
NIB Travel
03.2020 - 05.2020
BDA - FINANCIAL ASSOCIATE
Synergix Enterprises
12.2017 - 05.2020
CSR - TELEMARKETING SPECIALIST
OOH365
02.2016 - 12.2017
CLAIMS SPECIALIST
SYKES ASIA Inc.
06.2013 - 02.2016
CSR - TECHNICAL SUPPORT
QUALFON INC.
10.2010 - 04.2012
Bachelor of Science - Business Administration Major in Finance
University of Cebu
05.2008 - 05.2012
Secondary - undefined
Bible Baptist Christian School (Accelerated Christian Education)
01.2002 - 05.2007
Primary Education - undefined
Gen. P. del Rosario Elementary School
01.1996 - 05.2002
Virtual Assistant - Finance Officer
Noondalton Philippines
6 2020 - 3 2022
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