Venus Gannaban

• Supervise and support the customer service team to achieve performance targets.
• Helping to resolve employee issues
• Managing workflow
• Helping to resolve customer's complaint
• Train, coach, and mentor customer service representatives.
• Prepare reports on team performance, customer feedback, and service metrics.

• Clearly and professionally assists customers through phone, email, or chat.
• Listens carefully, understands customer needs, and provides helpful solutions.
• Follow the steps that the superior provided
• Resolves order issues, delivery concerns, and customer complaints efficiently.
• Performs well during busy seasons such as Valentine's Day, Mother's Day, and Christmas while maintaining service quality.
• Maintains a friendly, patient, and professional demeanor even in challenging situations.

OJT at Gua Gua Rural Bank (2018)