Open To Work
Venus Dimaandal
Quezon City, Metro Manila
Summary
Results-driven professional with a strong background in customer service, data entry, and team collaboration. Expertise in training staff and streamlining processes to enhance operational efficiency.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Sagility Philippines
Quezon City, Metro Manila, Philippines
10.2012 - 03.2026
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Guided customers in product selection, enhancing overall satisfaction and loyalty to services provided.
- Collaborated with team members to streamline processes, improving operational efficiency and service delivery.
- Trained new representatives on systems and procedures, fostering a knowledgeable support team environment.
Food and Beverage Attendant
White Horse Pub and Restaurant
Bermuda Island
04.2009 - 01.2012
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Assisted in training new staff on service protocols and menu knowledge.
- Managed inventory levels for beverages, ensuring product availability and freshness.
Dining Room Supervisor
Crowne Plaza Hotel & Resorts
State Of Kuwait
01.2000 - 11.2007
- Supervised dining room operations, ensuring optimal guest experience and adherence to service standards.
- Trained and mentored staff on customer service protocols and menu knowledge.
- Coordinated dining room setup and breakdown, maintaining cleanliness and organization.
- Implemented process improvements to enhance service efficiency and reduce wait times.
Education
Hotel, Resort And Restaurant Management
Polytechnic University of The Philippines
Sta. Mesa Manila04-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Sagility Philippines
10.2012 - 03.2026
Food and Beverage Attendant
White Horse Pub and Restaurant
04.2009 - 01.2012
Dining Room Supervisor
Crowne Plaza Hotel & Resorts
01.2000 - 11.2007
Hotel, Resort And Restaurant Management
Polytechnic University of The Philippines
Character Reference
GWENDOLYN FERRER
Finance Department Quezon City Hall
mobile #: 09167728252
MARICCOR FALQUEZA
The Generic Pharmacy
mobile #: 09279470191
BARBARA ANNE BERMUDEZ
Pharmaspec NA, Inc.
mobile #: 09558734636