Microsoft Office
VENREY ROMER M. MARGALLO
Consumer Support Officer
Concepcion 1, Marikina City
Summary
Experienced Sales and Consumer Relation officer bring 13+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
Work History
Customer Care Representative
Alta Resources Philippines Corporation, Glass Tower
Pasig City
07.2019 - 10.2022
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Advised customers on required information for claim submissions to progress applications.
Financial Advisor
BDO Life
Makati City
10.2017 - 07.2019
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Retail Specialist
Globe Telecom Inc. , SM Megamall
Pasig City
12.2014 - 07.2017
- Universalist (Sales, Customer Service, Cashiering, Inventory, Merchandising, Broadband Specialist Officer)
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Consumer Loyalty Support
Omniglobe International Philippines, Eastwood City
Quezon City
07.2014 - 12.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Globe Telecom Business Center, SM Masinag
Marikina City
11.2013 - 04.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Canvasser/ Membership Clerk
S&R Shaw
Mandaluyong City
06.2013 - 10.2013
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
- Built extensive network of business contacts to increase sales opportunities.
- Collaborated with marketing team to develop promotional materials for canvassing activities.
Shop Specialist
Globe Telecom, Quezon Avenue Branch
Quezon City
06.2012 - 03.2013
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Gym Assistant
Manila Peninsula Hotel
Makati City
02.2012 - 05.2012
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Barista Trainee
Gloria Jeans, Robinsons Galleria
Pasig City
12.2011 - 02.2012
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
Crew Worker
Subway, Eastwood City
Quezon City
11.2010 - 03.2011
- Kept customers and crew areas organized.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Worker
Jollibee, J.P. Rizal Branch (Scholarship Program)
Marikina City
06.2009 - 12.2009
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Science - Hotel and Restaurant Management
FEU Roosevelt Cainta
Sumulong, Cainta, Rizal, Philippines 01.2008 - 01.2013
Bachelor of Science - Nursing
Divine College of Laoag City
Laoag City, Ilocos Norte, Philippines 04.2006 - 04.2008
Bachelor of Science - Physical Therapist
Mariano Marcos State University
Batac City, Ilocos Norte, Philippines 06.2004 - 04.2006
Skills
Complaint resolution
Accomplishments
- Achieved Q3 Top 1 Rep (Voice Canada) by completing all metrics with accuracy and efficiency.
- Supervised team of 10 staff members during opening and closing operations as a Manager in Charged.
Software
Certification
Licensed Financial advisor (Variable)
Interests
Traveling
Food Blogging
Mobile photography
Fitness
Timeline
Customer Care Representative
Alta Resources Philippines Corporation, Glass Tower
07.2019 - 10.2022
Financial Advisor
BDO Life
10.2017 - 07.2019
Retail Specialist
Globe Telecom Inc. , SM Megamall
12.2014 - 07.2017
Consumer Loyalty Support
Omniglobe International Philippines, Eastwood City
07.2014 - 12.2014
Cashier
Globe Telecom Business Center, SM Masinag
11.2013 - 04.2014
Canvasser/ Membership Clerk
S&R Shaw
06.2013 - 10.2013
Shop Specialist
Globe Telecom, Quezon Avenue Branch
06.2012 - 03.2013
Gym Assistant
Manila Peninsula Hotel
02.2012 - 05.2012
Barista Trainee
Gloria Jeans, Robinsons Galleria
12.2011 - 02.2012
Crew Worker
Subway, Eastwood City
11.2010 - 03.2011
Crew Worker
Jollibee, J.P. Rizal Branch (Scholarship Program)
06.2009 - 12.2009
Bachelor of Science - Hotel and Restaurant Management
FEU Roosevelt Cainta
01.2008 - 01.2013
Bachelor of Science - Nursing
Divine College of Laoag City
04.2006 - 04.2008
Bachelor of Science - Physical Therapist
Mariano Marcos State University
06.2004 - 04.2006
Similar Profiles
Renz Alvin JoseRenz Alvin Jose
Customer Service Representative at Alta Resources PhilippinesCustomer Service Representative at Alta Resources Philippines
Reeve Dela CruzReeve Dela Cruz
Web Designer Intern at Alta Philippines I.T. Solutions and Web Page Design Inc.Web Designer Intern at Alta Philippines I.T. Solutions and Web Page Design Inc.
Julia PiltzJulia Piltz
Team Leader - Deductions Analyst at Alta ResourcesTeam Leader - Deductions Analyst at Alta Resources