Microsoft Office
VENREY ROMER M. MARGALLO
Consumer Support Officer
Concepcion 1, Marikina City
Summary
Experienced Sales and Consumer Relation officer bring 13+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
Work History
Customer Care Representative
Alta Resources Philippines Corporation, Glass Tower
Pasig City
07.2019 - 10.2022
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Advised customers on required information for claim submissions to progress applications.
Financial Advisor
BDO Life
Makati City
10.2017 - 07.2019
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Retail Specialist
Globe Telecom Inc. , SM Megamall
Pasig City
12.2014 - 07.2017
- Universalist (Sales, Customer Service, Cashiering, Inventory, Merchandising, Broadband Specialist Officer)
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Consumer Loyalty Support
Omniglobe International Philippines, Eastwood City
Quezon City
07.2014 - 12.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Globe Telecom Business Center, SM Masinag
Marikina City
11.2013 - 04.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Canvasser/ Membership Clerk
S&R Shaw
Mandaluyong City
06.2013 - 10.2013
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
- Built extensive network of business contacts to increase sales opportunities.
- Collaborated with marketing team to develop promotional materials for canvassing activities.
Shop Specialist
Globe Telecom, Quezon Avenue Branch
Quezon City
06.2012 - 03.2013
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Gym Assistant
Manila Peninsula Hotel
Makati City
02.2012 - 05.2012
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Barista Trainee
Gloria Jeans, Robinsons Galleria
Pasig City
12.2011 - 02.2012
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
Crew Worker
Subway, Eastwood City
Quezon City
11.2010 - 03.2011
- Kept customers and crew areas organized.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Worker
Jollibee, J.P. Rizal Branch (Scholarship Program)
Marikina City
06.2009 - 12.2009
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Science - Hotel and Restaurant Management
FEU Roosevelt Cainta
Sumulong, Cainta, Rizal, Philippines 01.2008 - 01.2013
Bachelor of Science - Nursing
Divine College of Laoag City
Laoag City, Ilocos Norte, Philippines 04.2006 - 04.2008
Bachelor of Science - Physical Therapist
Mariano Marcos State University
Batac City, Ilocos Norte, Philippines 06.2004 - 04.2006
Skills
Complaint resolution
Accomplishments
- Achieved Q3 Top 1 Rep (Voice Canada) by completing all metrics with accuracy and efficiency.
- Supervised team of 10 staff members during opening and closing operations as a Manager in Charged.
Software
Certification
Licensed Financial advisor (Variable)
Interests
Traveling
Food Blogging
Mobile photography
Fitness
Timeline
Customer Care Representative
Alta Resources Philippines Corporation, Glass Tower
07.2019 - 10.2022
Financial Advisor
BDO Life
10.2017 - 07.2019
Retail Specialist
Globe Telecom Inc. , SM Megamall
12.2014 - 07.2017
Consumer Loyalty Support
Omniglobe International Philippines, Eastwood City
07.2014 - 12.2014
Cashier
Globe Telecom Business Center, SM Masinag
11.2013 - 04.2014
Canvasser/ Membership Clerk
S&R Shaw
06.2013 - 10.2013
Shop Specialist
Globe Telecom, Quezon Avenue Branch
06.2012 - 03.2013
Gym Assistant
Manila Peninsula Hotel
02.2012 - 05.2012
Barista Trainee
Gloria Jeans, Robinsons Galleria
12.2011 - 02.2012
Crew Worker
Subway, Eastwood City
11.2010 - 03.2011
Crew Worker
Jollibee, J.P. Rizal Branch (Scholarship Program)
06.2009 - 12.2009
Bachelor of Science - Hotel and Restaurant Management
FEU Roosevelt Cainta
01.2008 - 01.2013
Bachelor of Science - Nursing
Divine College of Laoag City
04.2006 - 04.2008
Bachelor of Science - Physical Therapist
Mariano Marcos State University
06.2004 - 04.2006
Licensed Financial advisor (Variable)
2018-03
Licensed Financial advisor (Traditional)
2017-12
Image Plus Workshop, Mary K, June 10 - 23, 2012
2012-06
Training Program in Spa and Fitness Center, Manila Peninsula Hotel - March 2012 - May 2012
2012-05
Champion in the Western Cuisine Food Exhibits at FEU Roosevelt Cainta
2011-01
The Barista Basic Training, Gloria Jean Coffee Galleria
2011-01
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