Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
References
Generic
VENJIE DELA VEGA

VENJIE DELA VEGA

Pasig

Summary

Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Advocate

Boldr Inc.
09.2024 - 06.2025
  • Resolved customer inquiries by phone and emails through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Documented customer feedback to inform product development and service improvements.
  • Trained new team members on best practices for customer support and engagement.

Subject Matter Expert Apprentice

Concentrix Philippines
05.2023 - 05.2024
  • Supporting and assisting agents with questions regarding processes.
  • Conducting team huddles and one-on-one coaching sessions to discuss opportunities, avenues of improvement, and best practices to get NPS promoters.
  • End-of-day reports on account performance including highlights, lowlights, and improvement tips.

Travel Advisor II

Concentrix Philippines
03.2022 - 05.2023
  • Assisting Chase card members with their booking reservations on flights, car rentals, or hotels.
  • Handling supervisory and escalation calls.
  • Assigned as the person of contact for queries from the other team members.
  • CX Loyalty

Customer Advocate

Boldr Philippines
02.2022
  • Tending to customers’ concerns concerning creating orders, tracking, redeliveries, or cancellations for their Valentine’s Day Ramp.
  • UrbanStems

Sales Development Representative

Boldr Philippines
03.2021 - 12.2021
  • Determining potential leads’ concerns and needs in terms of their healthcare plan and connecting them to the right agents that can help them achieve these needs.
  • Tranzact

Customer Service Representative

Concentrix Philippines
08.2019 - 03.2021
  • Handling customer concerns, providing appropriate solutions and alternatives within time frames provided, and ensuring resolutions by doing follow-ups.
  • Assigned as a seasonal person-of-contact designated to assist agents with supervisor calls, doing one-on-one coaching sessions, providing timely answers for agent concerns and questions, and tracking agent progress.
  • Walmart

Sales Representative Agent

Sykes Philippines
05.2017 - 06.2019
  • Selling different modes of transport such as flight bookings and car rentals, hotel accommodations, and other travel services. Identifying customers’ travel needs and reasons to tailor fit offers that can effectively close the sale.
  • Expedia

Education

NC-II - Hotel and Restaurant Services, Food and Beverage Services

Mandaluyong Manpower Development Services
01.2009

High School - undefined

Aklan National Highschool for Arts and Trades
01.2008

Elementary School - undefined

Buswang Old, Bakhaw Sur Elementary School
01.2003

Skills

  • Communication
  • Leadership
  • Reasoning and Problem Solving
  • Critical Thinking
  • Resilience & Adaptability

Accomplishments

  • Certified NPS Communications Coach
  • Top Performer for Q1 2024 - CX Loyalty
  • Top SME Performer October 2023, November 2023, December 2023, and February 2024

Certification

  • Certified NPS Communications Coach
  • Top Performer for Q1 of 2024 - CX Loyalty
  • February 2024 Top SME Performer
  • December 2023 Top SME Performer
  • November 2023 Top SME Performer
  • October 2023 Top SME Performer

Timeline

Customer Advocate

Boldr Inc.
09.2024 - 06.2025

Subject Matter Expert Apprentice

Concentrix Philippines
05.2023 - 05.2024

Travel Advisor II

Concentrix Philippines
03.2022 - 05.2023

Customer Advocate

Boldr Philippines
02.2022

Sales Development Representative

Boldr Philippines
03.2021 - 12.2021

Customer Service Representative

Concentrix Philippines
08.2019 - 03.2021

Sales Representative Agent

Sykes Philippines
05.2017 - 06.2019

High School - undefined

Aklan National Highschool for Arts and Trades

Elementary School - undefined

Buswang Old, Bakhaw Sur Elementary School

NC-II - Hotel and Restaurant Services, Food and Beverage Services

Mandaluyong Manpower Development Services

References

  • Dianne Louise, Otida, Team Lead, 0975-418-2863, Boldr Inc. Philippines
  • Mon Oliver Bojo, Fraud and Claims Specialist, 0909-747-4514, JPMorgan Chase & Co.
  • Chenyrie Dandan, Customer Advocate, 0962-546-2921, Boldr Inc. Philippines


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VENJIE DELA VEGA