Hi, I’m
Vebs Descatiar
D.
Bacolod City,Negros Occidental
Summary
Dynamic and proactive Operations Assistant with a proven track record at SM Supermalls, excelling in enhancing workflow efficiency and implementing standard operating procedures. Recognized for strong communication and superb attention to detail, effectively manage cross-departmental projects and operational reporting, ensuring high-quality outcomes and customer satisfaction.
Overview
4
years of professional experience
Work History
SM Supermalls
Operations Assistant
10.2023 - Current
Job overview
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Encoding of charges in SAP (penalty on late opening/early closing, security posting, cashier posting, janitorial posting, electricity consumption of exhibit tenants)
- Preparation and sending out of memos/circular to all tenants e.g. OPC memos, House Rules violation, Tenant deficiencies, etc.
- Monitors and updates emergency contact numbers of tenants, key custodian, governmental permits, Fire and CGL Insurance
- Exhibit monitoring (encoding of SR charges, process exhibit clearance, following up of MOAs from Leasing, filing of MOAs, processing of perspectives for approval, payments of exhibitors and prepare ingress-egress letters)
- Conduct pre-ingress meetings, orientation and security audits to ensure alignment with the mall's house rules & regulations.
Shopping Center Management Corporation, SM Supermalls
Regional Secretary (Reliever)
06.2024 - 09.2024
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing new filing systems.
- Coordinated cross-departmental collaboration on projects, resulting in timely completion and high-quality outcomes.
- Generate financial reports and submit to Regional Manager for review
- Create reports for monthly Operations and Planning meeting.
- Prepare travel itinerary then book flight tickets and hotel reservations in the system.
- Schedule calendar meetings on MS Teams and ensure all members are updated with the schedule and confirm attendance.
DJM Print Adz Graphics
Bookkeeper & Supervisor
05.2022 - 12.2022
Job overview
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to daily operations then report directly to the owner.
- Reconciled and corrected issues with financial records, then report directly to the owner.
- Manage social media and ensure updated pricing and product listing.
- Assist on customer inquiries via email, facebook page, phone call and on-site.
- Oversee whole business operation and other employees and ensure standard operating procedures are followed.
Panasiatic Solutions
Customer Service Representative
09.2021 - 03.2022
Job overview
- Conduct in-bound and out-bound calls to assist customers from Florida and whole United States.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Carlos Hilado Memorial State UniversityBacolod City, Province Of Negros Occidental, Philippines
Bachelor of Science from Management Accounting
04.2001
Skills
* Strong Communication(written and oral) and Organizational skills
* Superb attention to detail and ability to prioritize and deliver in a fast paced environment
* Fair Management and Good Leadership
* Sales & Customer Service
* MS office
* Professional
* Operational reporting
Timeline
Regional Secretary (Reliever)
Shopping Center Management Corporation, SM Supermalls
06.2024 - 09.2024
Operations Assistant
SM Supermalls
10.2023 - Current
Bookkeeper & Supervisor
DJM Print Adz Graphics
05.2022 - 12.2022
Customer Service Representative
Panasiatic Solutions
09.2021 - 03.2022
Carlos Hilado Memorial State University
Bachelor of Science from Management Accounting
04.2001