Veberlie Monsendo
Cagayan De Oro, Province Of Misamis Oriental
Summary
Professional data management professional adept at ensuring accurate and timely input of information. Known for strong focus on team collaboration and delivering results, consistently adaptable to changing needs. Demonstrates efficiency in data entry, database management, and quality assurance, while maintaining integrity and confidentiality of sensitive information. Reliable and detail-focused, contributing to streamlined operations and enhanced productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Data Entry Specialist (Renters Insurance)
LeaseTrack
02.2018 - 02.2026
- Input data accurately into databases and spreadsheets.
- Process and upload 45 policies per hour.
- Review and verify data for completeness and accuracy.
- Assist in maintaining organized electronic records and files.
- Generate reports to support team operations and decision-making.
- Collaborate with team members to resolve discrepancies in data entries.
- Adapt quickly to new tools and technologies for enhanced productivity.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Quality Assurance Specialist (E-commerce)
Dutchie
10.2019 - 05.2023
- Implemented automated testing processes, improving efficiency and accuracy of quality assurance workflows.
- Mentored junior QA team members on best practices and troubleshooting techniques, enhancing team performance.
- Conducted root cause analysis for recurring issues, providing strategic recommendations for process enhancements.
- Led initiatives to standardize QA documentation, increasing consistency across testing procedures and reporting formats.
- Facilitated training sessions on new tools and methodologies, fostering a culture of quality awareness within the organization.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Training and Quality Assurance Supervisor
Support Zebra
10.2016 - 03.2018
- Oversaw quality assurance processes to ensure compliance with industry standards and client specifications.
- Led training initiatives to enhance team performance and knowledge of quality control methodologies.
- Developed and implemented quality assurance protocols resulting in improved product reliability and customer satisfaction.
- Conducted regular audits of operational processes to identify areas for improvement and efficiency gains.
- Analyzed data trends to inform decision-making and optimize quality assurance practices across operations.
- Collaborated with cross-functional teams to address quality issues and drive continuous improvement strategies.
- Mentored junior staff in best practices for quality assurance, fostering a culture of excellence within the team.
Real Estate Marketing Assistant
Florida Cash Home Buyers
10.2014 - 03.2016
- Developed and implemented digital marketing campaigns across social media platforms.
- Conducted market research to identify trends and customer preferences.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
Data and Content Assistant
Chatterblock
07.2012 - 08.2014
- Supported team in executing daily operations and maintaining project timelines.
- Managed scheduling and coordination of multiple projects to ensure timely completion.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Travel Data Entry
AdventureLink
09.2011 - 03.2013
- Processed high volumes of data with accuracy and attention to detail.
- Managed database entries, ensuring consistency across multiple platforms.
- Conducted quality checks to verify data integrity and completeness.
- Led initiatives to automate repetitive tasks, reducing processing time significantly.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
Quality Assurance Specialist
Concentrix
09.2007 - 09.2011
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Mentored junior QA specialists, fostering a culture of continuous improvement and knowledge sharing.
- Conducted root cause analyses to identify defects and implement corrective actions effectively.
- Facilitated training sessions on quality standards and best practices for team members.
- Oversaw documentation of QA processes, ensuring traceability and adherence to regulatory requirements.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
Customer Service Team Lead
Concentrix
12.2006 - 07.2007
- Led customer service team, ensuring consistent delivery of high-quality support and satisfaction.
- Implemented process improvements, enhancing efficiency and reducing response times in customer interactions.
- Trained and mentored new team members, fostering a culture of knowledge sharing and continuous improvement.
- Developed performance metrics to assess team productivity and identify areas for enhancement.
- Conducted regular team meetings to align goals, share updates, and promote best practices among staff.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
Customer Service Representative Agent
Concentrix
03.2006 - 12.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery processes.
- Escalated complex issues to management for timely resolution and follow-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
Skills
- Accuracy and attention to detail
- Spreadsheet management
- Data collection
- Data processing
- Identifying errors
- Database management
- Deadline oriented approach
- Spreadsheet proficiency
- Process improvement mindset
- Report drafting
- Quality control focus
- Proficient with Salesforce, Google Sheet, MS Office
Certification
- Medical Billing and Coding Essentials
- Medical Billing and Coding Fundamentals
Languages
English
Bilingual or Proficient (C2)
Timeline
Quality Assurance Specialist (E-commerce)
Dutchie
10.2019 - 05.2023
Data Entry Specialist (Renters Insurance)
LeaseTrack
02.2018 - 02.2026
Training and Quality Assurance Supervisor
Support Zebra
10.2016 - 03.2018
Real Estate Marketing Assistant
Florida Cash Home Buyers
10.2014 - 03.2016
Data and Content Assistant
Chatterblock
07.2012 - 08.2014
Travel Data Entry
AdventureLink
09.2011 - 03.2013
Quality Assurance Specialist
Concentrix
09.2007 - 09.2011
Customer Service Team Lead
Concentrix
12.2006 - 07.2007
Customer Service Representative Agent
Concentrix
03.2006 - 12.2006