Van Ronald Bactad

• Responsible for reviewing user-generated content

to ensure that it's not offensive, harmful or

inappropriate prio

• Curated content across social media platforms, leveraging algorithm strategies to increase engagement.
• Suggested improvements to content to enhance quality and accuracy.
• Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
• Collaborated with design, editorial and marketing departments to meet desired content goals.
• Generated and maintained style guides to encourage consistent quality of content.
• Utilized analytics and site metrics to determine areas of improvement.
• Monitored website analytics and metrics to track content performance and identify areas of improvement.
• Approved, reviewed and edited content flowing to website.
• Assisted in creating and implementing user-friendly and SEO-driven content guidelines.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Handled customer inquiries and suggestions courteously and professionally.
• Responded proactively and positively to rapid change.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.

• Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
• Built prospect lists of potential new customers through research and identification of business opportunities.
• Built relationships with customers and community to promote long term business growth.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Recorded accurate and efficient records in customer database.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Achieved or exceeded company-defined sales quotas.