Van Robert Cenal

• Managed corporate travel bookings, including flights, hotels, trains, buses, and ferries, ensuring efficient solutions that met client needs.
• Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
• Delivered personalized travel options while adhering to company policies and budget constraints.
• Fostered strong client relationships, enhancing satisfaction and encouraging repeat business. Logged all interactions, details, and requests in our CRM tool, Zendesk.
• Handled client inquiries, reservations, modifications, and ticket/invoice issuance through chat, email, and phone.

• Documented all relevant information and details into CRM tools for efficient record-keeping
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Offered expert travel advice and support, resolving issues such as delays and cancellations.
• Ensured adherence to company travel policies while maximizing cost efficiency.
• Coordinated business travel arrangements for corporate clients, including flights, hotels, and transportation, through chats, emails, and phone communication.

- Tier 1 Support – Handles customer calls and inquiries, including account inquiries,
complaints, and general support requests.
- Tier 1.5 (ASC) – Assists customers with calls regarding Airline Schedule Changes,
including delayed, canceled, and rescheduled flights.
- Tier 2 Support – Provides more in-depth technical support than Tier 1, with
technicians who possess greater experience and expertise in using the Global
Distribution System (GDS) and the product or service.
- Quality Check Analyst - Responsible for reviewing processed PNRs (Passenger
Name Records) to prevent Agency Debit Memos (ADMs) before ticket reissue.