Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Vanniza Jean  Laguna

Vanniza Jean Laguna

Cagayan De Oro City

Summary

I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Also I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Coordinator position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
1
1
year of post-secondary education
1
1
Language

Work History

Customer Service Representative

Teleperformance CDO
Cagayan De Oro City
08.2021 - 12.2022


  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Assisting customer technical and nontechnical issues
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor Of Science In Nursing -

Cagayan De Oro College
Cagayan De Oro City
08.2022 - 01.2024

Skills

Data Collection

undefined

Timeline

Bachelor Of Science In Nursing -

Cagayan De Oro College
08.2022 - 01.2024

Customer Service Representative

Teleperformance CDO
08.2021 - 12.2022
Vanniza Jean Laguna