Vanniza Jean Laguna
Cagayan De Oro City
Summary
I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Also I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Coordinator position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Customer Service Representative
Teleperformance CDO
Cagayan De Oro City
08.2021 - 12.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Assisting customer technical and nontechnical issues
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Science In Nursing -
Cagayan De Oro College
Cagayan De Oro City 08.2022 - 01.2024
Skills
Data Collection
Product Knowledge
Call Management
Customer Education
Customer Service
Conflict Resolution
Account Management
Payment Processing
Order Processing
Active Listening
Building rapport
Problem Resolution
Problem-solving abilities
Timeline
Bachelor Of Science In Nursing -
Cagayan De Oro College
08.2022 - 01.2024
Customer Service Representative
Teleperformance CDO
08.2021 - 12.2022