Vannilyn Monica Perez
Cebu City, Province Of Cebu
Summary
Dynamic professional with a proven track record at LabMinds Staffing and Recruiting, LLC, excelling in talent sourcing and customer support. Recognized for enhancing communication and collaboration, leading to improved service experiences. Strong attention to detail and critical thinking skills drive successful outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales and Customer Support
LabMinds Staffing and Recruiting, LLC
Tacloban City, Province Of Leyte, Philippines (Remote)
06.2022 - 01.2026
- Streamlined communication with candidates for improved service experiences and increased loyalty.
- Initiate partial interviews and screenings, and gather candidates' schedules that align with the client's needs.
- Demonstrated strong organizational and time management skills.
- Strengthened communication skills through regular interactions with others and collaboration with the team to optimize workflow efficiency.
- Learned and adapted quickly to new technology and software applications.
Content Creator
Green Living Magic
Chicago, IL (Remote)
07.2025 - 12.2025
- Developed engaging content for digital platforms, enhancing audience interaction and brand visibility.
- Conducted research on eco-friendly practices, ensuring content remained relevant and informative.
Email Support/Land Analyst
Welldone Investment LLC
Springfield, Missouri (Remote)
02.2025 - 07.2025
- Developed comprehensive due diligence reports for potential land purchases, ensuring compliance with regulations.
- Conducted market analysis to assess land acquisition opportunities and investment viability.
Customer Service Representative/Billing Support Specialist
Sitel Digital Services (formerly SYKES)
Cebu City, Province Of Cebu, Philippines (Remote)
09.2020 - 05.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promptly addressing billing issues and disputes to enchance customer satisfaction.
- Mentored junior representatives, fostering a collaborative team environment and knowledge sharing.
Data Representative/Data Analyst
Reeracoen Philippine Inc.
Cebu City, Province Of Cebu, Philippines
02.2019 - 06.2020
- Gathers and documents reporting requirements and manages the production of reports, which may include, but are not limited to, financial and quality metrics.
- Utilizes Japanese and English language tools for data visualization techniques to present and explain complex datasets.
- Performs clerical and administrative tasks from time to time.
- Trained new personnel regarding company operations, policies, and services.
- Enhanced productivity levels by participating in monthly updates, determining the team's weak and strong points, as well as personal performances.
Medical Associate
Innodata Knowledge Services Inc.
Mandaue City, Province Of Cebu, Philippines
08.2017 - 08.2018
- Sort out the patient's medical files into the designated laboratory sections.
- Bolstered compliance with HIPAA regulations by maintaining strict confidentiality standards when handling sensitive patient information.
- Processed medical insurance claims and records.
- Evaluated patient data to ensure accuracy and compliance with health regulations.
- Collaborated with healthcare professionals to streamline patient care workflows.
Education
Bachelor of Science - Biology
Southwestern University-PHINMA
Urgello, Cebu City, Philippines10-2016
Skills
- Teamwork and collaboration
- Talent Sourcing
- Attention to detail
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
Accomplishments
- Achieved as Top 2 agent in stack ranking by completing call in a timely manner with accuracy and efficiency.
Timeline
Content Creator
Green Living Magic
07.2025 - 12.2025
Email Support/Land Analyst
Welldone Investment LLC
02.2025 - 07.2025
Sales and Customer Support
LabMinds Staffing and Recruiting, LLC
06.2022 - 01.2026
Customer Service Representative/Billing Support Specialist
Sitel Digital Services (formerly SYKES)
09.2020 - 05.2022
Data Representative/Data Analyst
Reeracoen Philippine Inc.
02.2019 - 06.2020
Medical Associate
Innodata Knowledge Services Inc.
08.2017 - 08.2018
Bachelor of Science - Biology
Southwestern University-PHINMA