Vannie Ralph Lizarondo

I would accept calls over the phone regarding customer service concerns such as payments, balance transfers, disputes, and other things related to credit cards

• Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.

I would help customers that would call in regarding their problems online on the Citi app or the Citi website, like logging in, resetting their password. I also helped with basic customer service like payments, balance transfers, statement reading and other credit card concerns.