Vaniza Oliverio-Inigo
Quezon City
Summary
Dynamic and detail-oriented professional with a Bachelor of Science in Physical Therapy and extensive experience in administrative processing, team leadership, and customer support. Seeking to leverage skills in communication and problem-solving to contribute effectively to a challenging position within an organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Offshore Administrative and Payroll Processor
New Clarity Solutions LLC / Shift Masters LLC
09.2023 - Current
- Posted job advertisements, conducted interviews, and managed the onboarding process for new recruits.
- Managed payroll processing to ensure accurate and timely payment distribution.
- Performed administrative tasks and data entry for offshore operations.
Offshore Administrative Processor
The BridgeWay Firm
01.2022 - 05.2023
- Reviewed documents and applications for accuracy
- Responded to email inquiries related to tasks, applications, and promotions
- Communicated updates through newsletters for managers, clients, coworkers, and candidates
- Assisted management with scheduling interviews and meetings
- Provided end-of-day reports highlighting metrics along with suggestions for process improvements
Offshore ESL Teacher
Acadsoc
09.2020 - 10.2021
- Delivered part-time ESL instruction with a focus on Japanese learners.
Team Manager
Convergys/Concentrix
11.2013 - 01.2020
- Delivered high-quality customer service by addressing inquiries and resolving complaints efficiently
- Developed strategies to ensure team adherence to company regulations and performance goals
- Maintained company brand standards across materials and working environments
- Communicated deadlines/sales goals effectively within the team
- Aided management in hiring processes as well as training new team members
- Oversaw quality compliance of team members' work; addressed questions or issues promptly
- Compiled daily productivity reports detailing results
- Customer Support Representative
- Managed all incoming calls while providing assistance on general inquiries
- Guided clients on mobile plans/billing; performed basic troubleshooting
- Escalated issues requiring advanced support to Level2 representatives when necessary
Customer Care Supervisor
247 Customer
03.2010 - 10.2013
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
- Achieved high customer retention rates through consistent follow-up and proactive communication.
- Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
- Reduced employee turnover by implementing targeted training programs and performance evaluations.
Customer Care Representative
EPLDT Ventus
01.2007 - 12.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Medical Representative
Zuellig Pharma
04.2004 - 12.2006
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Education
Bachelor of Science - Physical Therapy
Dominican College
Skills
- Exceptional communication skills (both verbal & written)
- Strong organizational abilities & attention to detail
- Proficient in Microsoft Office Suite & online collaboration tools (Word, Excel, PowerPoint)
- Payroll processing
- Data entry
Certification
- (List any relevant certifications here if applicable)
References
Available upon request.
Timeline
Offshore Administrative and Payroll Processor
New Clarity Solutions LLC / Shift Masters LLC
09.2023 - Current
Offshore Administrative Processor
The BridgeWay Firm
01.2022 - 05.2023
Offshore ESL Teacher
Acadsoc
09.2020 - 10.2021
Team Manager
Convergys/Concentrix
11.2013 - 01.2020
Customer Care Supervisor
247 Customer
03.2010 - 10.2013
Customer Care Representative
EPLDT Ventus
01.2007 - 12.2009
Medical Representative
Zuellig Pharma
04.2004 - 12.2006
- (List any relevant certifications here if applicable)
Bachelor of Science - Physical Therapy
Dominican College
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