Vanessa Rae Baculio
Cagayan De Oro, Province Of Misamis Oriental,MSR
Summary
Dynamic administrative professional with extensive experience at Teleperformance, excelling in customer service and conflict resolution. Proven ability to enhance operational efficiency through effective time management and meticulous data organization. Recognized for building strong client relationships and delivering exceptional support, ensuring a positive experience in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Virtual Freelancer Asia
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Teleperformance
12.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Union Galvasteel Corporation
07.2017 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Office Staff
Asia Brewery Incorporated
06.2015 - 05.2017
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations..
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
Education
Professional Studies -
Valencia Colleges, Incorporated
Valencia City, Bukidnon03-2021
Bachelor of Arts - International Studies
Xavier University-Ateneo De Cagayan
Cagayan De Oro, Province Of Misamis Oriental, Philippines03-2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Critical thinking
- Clerical support
- Documentation and recordkeeping
- Professional communication
- Microsoft Office Suite
- Database entry
- Dedicated team player
- Data organization
- Appointment scheduling
Timeline
Administrative Assistant
Virtual Freelancer Asia
08.2023 - Current
Customer Service Representative
Teleperformance
12.2022 - 07.2023
Sales Assistant
Union Galvasteel Corporation
07.2017 - 05.2022
Office Staff
Asia Brewery Incorporated
06.2015 - 05.2017
Professional Studies -
Valencia Colleges, Incorporated
Bachelor of Arts - International Studies
Xavier University-Ateneo De Cagayan
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