Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Hi, I’m

Vanessa Marie Paraiso

Taguig, Metro Manila
Vanessa Marie Paraiso

Summary

Strong analytical, communication, and teamwork skills with the ability to adapt quickly. Committed to team success and continuous professional growth. Passionate about expanding knowledge and enhancing skills in every task.

Overview

5
years of professional experience
3
Certifications

Work History

Teleperformance Ayala Center

Operations Customer Expert I
03.2025 - 09.2025

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.

Wishland Software Technology

Customer Service Representative
12.2023 - 08.2024

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.

VPC Corporate Solutions Inc.

Customer Service Representative (Team Leader)
07.2022 - 09.2023

Job overview

  • Enhance productivity by implementing efficient task delegation and regular performance evaluations.
  • Motivated team members to surpass their target recognizing and rewarding their achievements.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Smart Park Solutions System Inc.

Parking Cashier
06.2020 - 11.2020

Job overview

  • Promoted positive customer relations, addressing questions or concerns with professionalism and courtesy.
  • Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
  • Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
  • Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.

Education

STI College Global City

Senior High Graduate from Restaurant And Bar Operations (RBO)
03-2019

University Overview

Pitogo High School

High School Diploma
03-2017

University Overview

Skills

Good in Communication

Additional Information

Additional Information

Birth-Date: January 2, 2000

Civil Status: Single

Nationality: Filipino

Gender: Female


Certification

EXPEDIA RETAIL SR WAVE 17 [BEST IN AHT] during Nesting conducted on- [APRIL 3-16, 2025]

Timeline

EXPEDIA RETAIL SR WAVE 17 [BEST IN AHT] during Nesting conducted on- [APRIL 3-16, 2025]

04-2025

COMPLETED THE Retail Sr Training program held on- [MARCH 4 - APRIL 2, 2025]

04-2025

EXPEDIA RETAIL SR WAVE 17 [TOP PERFORMER] during Training conducted on- [MARCH 4 - APRIL 2, 2025]

04-2025
Operations Customer Expert I
Teleperformance Ayala Center
03.2025 - 09.2025
Customer Service Representative
Wishland Software Technology
12.2023 - 08.2024
Customer Service Representative (Team Leader)
VPC Corporate Solutions Inc.
07.2022 - 09.2023
Parking Cashier
Smart Park Solutions System Inc.
06.2020 - 11.2020
Pitogo High School
High School Diploma
STI College Global City
Senior High Graduate from Restaurant And Bar Operations (RBO)

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Vanessa Marie Paraiso