Vanessa Marie Felizardo
Imus,Cavite
Summary
Motivated professional with varied experience in quality assurance and risk assessment. Demonstrates strong problem-solving and analytical skills, adapting to diverse challenges across roles. Eager to contribute to team success through effective communication and a commitment to quality outcomes.
Overview
16
16
years of professional experience
Work History
Centralized Quality Insights Advisory Team
JP Morgan Chase
10.2025 - Current
- Closed disputes within SLA and completed daily remediation validation to ensure compliance
- Identified control and process gaps, driving timely resolution to mitigate risks
- Ensured QA tests and LOB process gaps identified, escalated, and tracked to closure, with quality exceptions reviewed for scoring impact
- Review change management communication and environmental changes to assess impact to CQT
Quality Specialist IV – Centralized Control Team
JP Morgan Chase
01.2021 - 10.2025
- Supported ad-hoc management requests for data analysis and presentations to inform decision-making
- Conducted training and refresher sessions
- Facilitated quality-related discussions with LOB to enhance alignment on quality standards
- Monthly validation for all work types
- Complete quality evaluations correctly with specified deadlines
- Entered coaching and correction requirements into LOB coaching tools
- Identified process gaps and proposed actionable next steps to improve overall quality control
- Escalate potential and actual risk identified through quality evaluations
Senior Specialist III- Electronic Money Movement
JP Morgan Chase
05.2015 - 01.2021
- Approached problems logically and with good judgment to achieve optimal outcomes.
- Made timely decisions on behalf of customers to enhance satisfaction.
- Effective verbal and written communication with both internal and external customers.
- Facilitated training sessions for new hires to improve onboarding effectiveness.
Risk Operations Analyst – Deposit Review
JP Morgan Chase
06.2012 - 05.2015
- Minimize and prevent losses resulting from monetary and non-monetary transactions.
- Analyzing suspicious account activity and properly reporting and categorizing activity that has created loss activity.
Customer Fulfillment Specialist
JP Morgan Chase
03.2010 - 06.2012
- Executed maintenance activities across Account Maintenance, Closing, and New Account Screening segments to ensure account accuracy and compliance.
- Managed account openings, updates to customer records, certification reviews, and document preparation to support efficient account processing.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
Education
Diploma of Higher Education - Computer Technology & Networking
Philippine Science Technology College
Muntinlupa CitySkills
- Quality assurance
- Risk Management
- Risk assessment
- Process improvement
- Analytical and critical thinking
- Problem solving
Timeline
Centralized Quality Insights Advisory Team
JP Morgan Chase
10.2025 - Current
Quality Specialist IV – Centralized Control Team
JP Morgan Chase
01.2021 - 10.2025
Senior Specialist III- Electronic Money Movement
JP Morgan Chase
05.2015 - 01.2021
Risk Operations Analyst – Deposit Review
JP Morgan Chase
06.2012 - 05.2015
Customer Fulfillment Specialist
JP Morgan Chase
03.2010 - 06.2012
Diploma of Higher Education - Computer Technology & Networking
Philippine Science Technology College