Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Vanessa Mae Gimongala

Vanessa Mae Gimongala

Caloocan City, Metro Manila

Summary

Dynamic and results-oriented professional with extensive experience in customer service and technical support roles, notably with Curo Teknika Inc. Excelled in problem-solving and active listening, significantly enhancing customer satisfaction through expert resolution of complex issues. Skilled in product knowledge and maintaining professionalism under pressure, demonstrating a proven track record of contributing to sales growth and improving user experience.

Overview

5
5
years of professional experience
1
1
Language

Work History

Customer Service Representative

247 Ai Philippines
08.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Administrative and Support Staff

Land Registration Authority- Lra
11.2021 - 06.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Technical Support Representative

Curo Teknika Inc
03.2020 - 09.2021
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

Bachelor of Science - Accounting

Integrated Innovation And Hospitality College Inc
Novaliches, Quezon City
04.2001 -

Skills

Customer service

Timeline

Customer Service Representative

247 Ai Philippines
08.2024 - 12.2024

Administrative and Support Staff

Land Registration Authority- Lra
11.2021 - 06.2024

Technical Support Representative

Curo Teknika Inc
03.2020 - 09.2021

Bachelor of Science - Accounting

Integrated Innovation And Hospitality College Inc
04.2001 -

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Vanessa Mae Gimongala