VANESSA MAE BILOG
General Trias, Province Of Cavite
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
SR.ASSOCIATE, SALES SUPPORT
Ingram Micro BPO LLC
10.2022 - 11.2024
- Consistently maintained strong relationships with clients, by ensuring clear communication and timely response with customer's request for quotations, product information, and special deals.
- Effectively coordinating with product managers and business partners regarding product updates and special pricing.
- Trained and supported new and old team members, maintaining culture of collaboration.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
TRAVEL COUNSELOR
American Express, Inc
09.2021 - 04.2022
- Arranged travel accommodations (flights, hotels, and car rentals for cardholders through phone calls.
- Solved challenging payment and booking issues promptly to minimize disruptions and maintain positive customer relationships.
- Enhanced customer satisfaction by providing personalized travel recommendations and expert trip planning advice.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated with team members to share industry knowledge and improve overall service offerings.
- Designated as the team's Point of Contact (POC) responsible for managing escalation calls from other team members.
RESERVATIONS AND TICKETING AGENT
IASA Inc
09.2020 - 09.2021
- Through phone calls, process flight reservations, payment sources, and passenger contact details into Sabre system. Reviewed tickets, identification, and passports to verify traveler identity. Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
- Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
- Maximized revenue opportunities by identifying upselling possibilities within each transaction or interaction with customers.
- Directed passengers to correct airport terminal locations and travel documents.
- Promoted positive workplace culture among colleagues through open communication channels and collaborative problem-solving efforts.
CORPORATE TRAVEL SERVICES COORDINATOR
Rajah Travel Corporation
06.2019 - 08.2020
- Designated to respond to calls and emails from assigned corporate clients for flight reservations, hotel bookings, car rentals, and tour itinerary.
- Coordinate payment with the accounting team and queue for invoices.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
MANAGEMENT TRAINEE
Lime Pizza Telefono, Inc
09.2018 - 03.2019
- Handled everyday restaurant operations, including kitchen, cashiering, stocks, and admin tasks.
- Described product to customers and accurately explained details.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
Education
BACHELOR OF SCIENCE - INTERNATIONAL TRAVEL AND TOURISM MANAGEMENT
Lyceum of The Philippines University
06-2018
Skills
- Adaptability
- Attention to Detail
- Teamwork and Collaboration
- Decision-Making
- Effective Communication
- Active Listening
- Complex Problem-Solving
Timeline
SR.ASSOCIATE, SALES SUPPORT
Ingram Micro BPO LLC
10.2022 - 11.2024
TRAVEL COUNSELOR
American Express, Inc
09.2021 - 04.2022
RESERVATIONS AND TICKETING AGENT
IASA Inc
09.2020 - 09.2021
CORPORATE TRAVEL SERVICES COORDINATOR
Rajah Travel Corporation
06.2019 - 08.2020
MANAGEMENT TRAINEE
Lime Pizza Telefono, Inc
09.2018 - 03.2019
BACHELOR OF SCIENCE - INTERNATIONAL TRAVEL AND TOURISM MANAGEMENT
Lyceum of The Philippines University
Similar Profiles
Prince Rowen CorpuzPrince Rowen Corpuz
Professional, Service Quality Assurance at Ingram Micro Phils. BPO LLCProfessional, Service Quality Assurance at Ingram Micro Phils. BPO LLC
Jennifer BongaisJennifer Bongais
Senior Purchasing Associate at Ingram Micro Philippines BPO LLCSenior Purchasing Associate at Ingram Micro Philippines BPO LLC
Sandra FergusonSandra Ferguson
Sales Support Specialist at Ingram Micro Public Sector LLCSales Support Specialist at Ingram Micro Public Sector LLC