Highly diversified customer service professionals with 7 years experienced of handling calls inbound and outbound. Skilled in working remotely to provide services to clients. Enthusiastic individual with superior skills working both in team based and independent capacities. Bringing strong work ethic and excellent organizational skills and setting.
Hi, I’m
VANESSA JANE B. DE GUZMAN
Jala Jala
Summary
Overview
6
years of professional experience
2008
years of post-secondary education
Work History
Property Specialist
Inside Sales Associate
2021.07 - 2022.09 (1 education.year_Label & 2 education.months_Label)
Job overview
- Contacts property owners via cold calling email or social media
- Follow up leads, nurture for possible listing appointments, setting appointments
- Email Management, Calendar Management
- Answer phone calls through zoom phone/Vulcan CRM
- Schedule appointments between qualified prospects and sales team.
Tele performance Ph.
Customer Service Representative/ BPO
2019.10 - 2021.02 (1 education.year_Label & 4 education.months_Label)
Job overview
- Assist the customers in booking flights, hotel reservations, car rentals, and activities
- Experienced in Global Distribution System
- Help customers modify their reservations, process refund, according to the company policy
- Get in touch with travel partners
- Resolved escalation cases, correct agent errors, send e-mails to customers, travel partners and provide a final resolution.
Wipro Ph.
CUSTOMER SERVICE REPRESENTATIVE - Airline Associate/BPO
2016.08 - 2019.09 (3 education.years_Label & 1 education.month_Label)
Job overview
- Help customers to make reservations
- Deal with passenger inquiries, about flight departures and arrivals
- Cooperating with clients to determine their needs and providing preferred destination, travel dates, costs, and accommodations.
Maclean Financial
Sales Development Representative
2022.11 - 9 2023
Job overview
- Engaging potential clients via cold calling
- Help clients get a loan that fits their needs and their financial possibilities while explaining the terms in each loan
- Qualify Prospect and schedule appointment for the sales team
- Meet and Exceed weekly and monthly appointment setting quotas.
Education
SAN ILDEFONSO COLLEGE- TANAYTanay, Rizal
Bachelor of Science in Commerce, Major in Management
University Overview
SAINT MICHAEL PAROCHIAL SCHOOL
High School Graduate
University Overview
Skills
CRM Management
CRM Tracking
Cold-calling
Customer Relationship Building
Systemsfamiliarwith
Systemsfamiliarwith
- Google Drive
- Docs
- Sheet
- Slides
- Meet
- Gmail
- Google maps
- Outlook
- MS Teams
- Slack
- Hubspot
- Telegram
Skypeid
Skypeid
live:.cid.50cc2129fd2ad9c4Timeline
Sales Development Representative
Maclean Financial
2022.11 - 9 2023
Inside Sales Associate
Property Specialist
2021.07 - 2022.09 (1 education.year_Label & 2 education.months_Label)
Customer Service Representative/ BPO
Tele performance Ph.
2019.10 - 2021.02 (1 education.year_Label & 4 education.months_Label)
CUSTOMER SERVICE REPRESENTATIVE - Airline Associate/BPO
Wipro Ph.
2016.08 - 2019.09 (3 education.years_Label & 1 education.month_Label)
SAINT MICHAEL PAROCHIAL SCHOOL
High School Graduate
2004.01
SAN ILDEFONSO COLLEGE- TANAY
Bachelor of Science in Commerce, Major in Management
2008.01