Vanessa Salazar
Olongapo City
Summary
Adept at branch operations management and fostering customer relationships, I significantly enhanced service quality at Olongapo Finest Food Venture Inc., driving customer satisfaction and profitability. My leadership skills, coupled with expertise in cash handling and operations management, led to exceeding performance targets. I excel in coaching teams towards excellence, ensuring both financial success and superior customer service.
Overview
13
13
years of professional experience
Work History
Branch Manager
Olongapo Finest Food Venture Inc. (Cabalen Restaurant)
11.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Shift Supervisor
Marolet Inc. (Cabalen Restaurant)
01.2013 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Cashier
Marolet Inc. (Cabalen Restaurant)
04.2012 - 01.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Education
High School Diploma - N/A
San Pablo 2nd National High School
San Pablo 2nd, Lubao, Pampanga04.2009
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Verbal/written communication
- Operations Management
- Cash Handling
- Documentation
Timeline
Branch Manager
Olongapo Finest Food Venture Inc. (Cabalen Restaurant)
11.2021 - Current
Shift Supervisor
Marolet Inc. (Cabalen Restaurant)
01.2013 - 01.2021
Cashier
Marolet Inc. (Cabalen Restaurant)
04.2012 - 01.2013
High School Diploma - N/A
San Pablo 2nd National High School
Similar Profiles
Karla ManzanoKarla Manzano
Cashier at Dales Venture FoodCashier at Dales Venture Food
Naggina IqbalNaggina Iqbal
HR and Operations Manager at RUK Food Venture, Inc.HR and Operations Manager at RUK Food Venture, Inc.
IRENE MANALANSAN CAPISTRANOIRENE MANALANSAN CAPISTRANO
ADMINISTRATIVE OFFICER VI at LGU- OLONGAPOADMINISTRATIVE OFFICER VI at LGU- OLONGAPO