VANESSA R. ROSALES
Marilao, Bulacan
Summary
Results-driven Team Member focused on guest engagement and service. Developed welcoming atmospheres that enhance customer experiences through effective communication and proactive support. Committed to operational efficiency and cleanliness, contributing to organisational growth and development.
Overview
18
18
years of professional experience
Work History
Team member
Tim Hortons
Ottawa, Ontario, Canada
05.2024 - 04.2026
- Welcomed guests to foster a friendly and inviting atmosphere.
- Engaged with guests to upsell products and provide detailed menu explanations.
- Taking orders, handling transactions and payments.
- Prepared coffee and beverages, maintained cleanliness, and managed inventory effectively.
- Maintained a neat and well-stocked working area to support efficient service.
- Managed event setup, ensuring tables were arranged and both interior and exterior areas were presentable for guests.
hostess/receptionist
NORWEGIAN Cruise Line
Miami, Florida
03.2024 - 02.2024
- Greeted guests warmly, fostering a welcoming atmosphere.
- Answered incoming calls with professionalism, ensuring clear communication with guests.
- Handled restaurant emails, addressing inquiries and guest feedback to improve communication and service quality.
- Engaged with guests to provide tailored seating arrangements that enhanced their dining experience.
- Reviewed reservation lists and assigned tables to optimise guest seating.
- Prepare reservation report, table plan and guest preferences.
- Present and explain the menus.
- Kept working area organised and stocked essential supplies for efficient service.
- Assisted in cleaning tasks throughout restaurant to maintain cleanliness standards.
- Coordinated event logistics, setting up tables and ensuring cleanliness of restaurant interior and exterior for optimal guest satisfaction.
hostess/receptionist
JW Marriott Marquis Dubai
Dubai
05.2018 - 02.2019
- Greeted guests with a smile and professionalism to create a welcoming atmosphere.
- Engaged with guests to create personalised seating arrangements, enhancing overall dining experience.
- Go through reservations and allocate tables.
- Prepared reservations report and table plan, incorporating guest preferences to improve service delivery.
- Presented menus to guests, highlighting daily specials and recommendations.
- Managed event-related tasks, coordinating table setups and maintaining cleanliness of restaurant interior and exterior to ensure a pleasant environment.
- Maintained cleanliness and organisation of work area by regularly stocking supplies.
F&B Admin Support
JW Marriott Marquis Dubai
Dubai
12.2017 - 07.2017
- Provided administrative support for F&B department by establishing efficient filing system, maintaining files, and preparing and distributing memoranda within 24 hours, ensuring confidentiality.
- Prepared minutes of F&B meetings, including dictation, transcribing, drafting, and typing of documents for accurate record-keeping.
- Collaborated with departmental admin assistants to streamline communication and improve workflow.
- Managed incoming mail for department, sorting and directing correspondence to relevant F&B personnel to facilitate effective communication.
- Ensured office areas were consistently supplied with necessary materials and maintained in good condition.
Customer Service Representative
RFM Corporation
Mandaluyong
08.2014 - 10.2009
- Guided customers in locating specific items to enhance shopping experience.
- Processed purchases through cash register, ensuring accurate total calculation.
- Handled cash and cheques following company guidelines.
- Counted money, gave change and issued receipts for funds received.
- Balanced cash drawer and receipts, documented discrepancies to ensure accuracy.
- Organised and stocked register area to facilitate smooth and efficient transactions.
- Assists in other areas of store, such as cleaning, shelf stocking and keeping merchandise displays in order.
Customer service representative
Netopia Festival Mall
Alabang City
05.2008 - 01.2006
- Handled cash transactions, provided change, and issued receipts, ensuring accurate and efficient service.
- Balanced cash drawer, documented discrepancies, and resolved customer inquiries to maintain service quality.
- Recorded purchases in cash register, ensuring accurate total for transactions.
- Maintained cleanliness and organisation of registered area to enhance customer experience.
- Supported various shop tasks, including cleaning and stocking supplies.
Data encoder
Pure Gold Price Club
Binan, Laguna
05.2008 - 01.2005
- Entered data into designated database and forms to ensure accurate information capture.
- Verifying, updating and correcting source documents.
- Checked printouts and performed statistical accuracy checks to ensure data integrity.
- Retrieved and searched requested data using control panel to support timely information access.
- Compiled and organised documents to streamline data entry process.
- Documented all tasks and activities in a systematic manner.
- Prepared reports for submission to facilitate informed decision-making.
- Maintained comprehensive records of all client interactions.
- Achieved and aimed to surpass annual sales targets through strategic planning.
Education
Associate - Computer Technology
Lyceum of Alabang
Alabang, Philippines01-2005
Secondary Education -
Palo National High School
Palo, Leyte, Philippines01-2003
Skills
- POS systems
- Micros
- ResPAK
- Silverware
- Customer service
- Cash handling
- Computer Literate
- Multitasking
- Time management
- Effective communicator
- Team player
- Adaptable and willing to learn
- Proactive
- Takes initiative
- Resourceful
- Independent worker
- Service leadership
- Well versed
Personal Information
Available: upon request- ASAP
Custom Section
- Name was mentioned in Vacation Hero (NORWEGIAN Cruise Line)
- Nominated in Standing Ovation (JW Marriott Marquis Dubai)
- Name was mentioned in Trip advisor and guest voice (JW Marriott Marquis Dubai)
- Employee of the month (Netopia)
- Data Encoder Consistency Awardee (Pure Gold)
References
Reference will be given upon request.
Timeline
Team member
Tim Hortons
05.2024 - 04.2026
hostess/receptionist
NORWEGIAN Cruise Line
03.2024 - 02.2024
hostess/receptionist
JW Marriott Marquis Dubai
05.2018 - 02.2019
F&B Admin Support
JW Marriott Marquis Dubai
12.2017 - 07.2017
Customer Service Representative
RFM Corporation
08.2014 - 10.2009
Customer service representative
Netopia Festival Mall
05.2008 - 01.2006
Data encoder
Pure Gold Price Club
05.2008 - 01.2005
Associate - Computer Technology
Lyceum of Alabang
Secondary Education -
Palo National High School