Summary
Work History
Education
Skills
Timeline
StoreManager

Vanessa Portugal

Tanza Cavite City

Summary

Accomplished Store Manager with a proven track record at H&M Hennes and Mauritz, Inc., excelling in customer service management and retail inventory management. Leveraged problem-solving and team leadership skills to enhance store operations, achieving consistent customer satisfaction. Expert in driving sales targets and mentoring teams for peak performance.

Work History

Store Manager

H&M Hennes and Mauritz , Inc.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Sales Supervisor

GAP Casual Clothing Retailers Inc
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.

Store Supervisor

Havaianas
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

Assistant Store Manager

Coffeebean and Tealeaf Singapore
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Yellow Cab Food Corp
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Barista

Rustam Coffee Corporation
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor Of Science - Hotel And Restaurant Management

University of Santo Tomas
España Manila
03.1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Customer service management
  • Team leadership
  • Retail inventory management
  • Team leadership and coaching

Timeline

Store Manager

H&M Hennes and Mauritz , Inc.

Sales Supervisor

GAP Casual Clothing Retailers Inc

Store Supervisor

Havaianas

Assistant Store Manager

Coffeebean and Tealeaf Singapore

Store Manager

Yellow Cab Food Corp

Barista

Rustam Coffee Corporation

Bachelor Of Science - Hotel And Restaurant Management

University of Santo Tomas

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Vanessa Portugal