Vanessa Placheta
Angeles City
Summary
Enthusiastic, dedicated and quick-learning professional. Possesses strong analytical skills developed through working as a Customer Care Consultant and Administrator. Keen to learn, flexible and adaptable, and thrives well in fast-paced and challenging working environments. Looking to be employed in a company that would utilize my skills with the opportunity for growth and advancement.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
Health, Safety and Quality Administrator
TOA Global
11.2022 - Current
- Upload scanned and handwritten hazard reports to Stems software systems then allocate action to close out based on organizational chart.
- Review Stems data for actions pending and advise project sites when actions are due to ensure compliance with SCEE procedures.
- Produce required reports for projects, managers, and divisions - distributed on a weekly basis and monthly basis.
- Helps mobilization and training team regarding personnel identification details to ensure quality people.
- Assists different project managers regarding Health and Safety or Quality.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable for team members.
Executive Services Specialist II | Customer Care Consultant
Cloudstaff Philippines Inc.
01.2020 - 11.2022
- Escalation point for majority of PM complaints.
- Reports directly to the client.
- Handles New Business Clients and Lead landlords.
- Provides necessary support for the TL's extra workload.
- Deals with suppliers and trades people for repairs.
- Process and explain rent payments.
- Monitor urgent maintenance issues ensure all are rectified accordingly.
- Looked after important inboxes: ConnectNow, Enquiries, IRE Admin, Voicemails.
- Directly actioning urgent maintenance requests in the absence of property and office managers.
- Part of the weekend team handling urgent issues in the absence of property and office managers.
Appointment Setter
Ausphil Outsourcing Inc. Acquired by Cloudstaff Philippines Inc.
07.2019 - 12.2019
- We turn leads into sales using appointment setting.
- Conducting outbound calls to companies in Sydney, focusing on decision-makers or business owners.
- Need to ask few questions to customers to qualify and secure an appointment.
- Generating leads using google search.
- Providing our clients with quality meetings that could result in sales.
- Identify and assess customers' needs to achieve satisfaction.
- Follow communication procedures, guidelines and policies.
- Handle complaints regarding packages, provide appropriate solutions, alternatives within the time limits, and follow up to ensure resolution.
- Provide accurate, valid and complete information by using the right methods/tools.
- Build sustainable relationships and trust through open and interactive communication.
Customer Service Representative
Alorica Philippines Inc.
06.2018 - 05.2019
- Identify and assess customers' needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Handle complaints regarding packages, provide appropriate solutions, alternatives within the time limits, and follow up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Build sustainable relationships and trust through open and interactive communication.
Education
Business Management
Holy Angel University (HAU)
04.2001 - 04.2018
Skills
Leadershipundefined
References
Greg Banks, 03-9892-7511, greg.banks@little.com.au, Manager, Customer Support
Timeline
Health, Safety and Quality Administrator
TOA Global
11.2022 - Current
Executive Services Specialist II | Customer Care Consultant
Cloudstaff Philippines Inc.
01.2020 - 11.2022
Appointment Setter
Ausphil Outsourcing Inc. Acquired by Cloudstaff Philippines Inc.
07.2019 - 12.2019
Customer Service Representative
Alorica Philippines Inc.
06.2018 - 05.2019
Business Management
Holy Angel University (HAU)
04.2001 - 04.2018
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