Proficient financial services professional with a focus on client satisfaction and operational excellence. Education in Management Accounting complements hands-on experience in streamlining processes and improving service outcomes. Known for building strong client relationships and delivering tailored solutions. Expertise in financial management enhances overall service quality.
Hi, I’m
VANESSA NUÑEZ
Cebu City,CEB
Summary
Overview
13
years of professional experience
Work History
Concentrix
ADVISOR
07.2019 - 12.2025
Job overview
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Reviewed and interpreted complex financial documents to assist clients in making informed decisions.
- Demonstrated advantages and disadvantages of different product decisions to provide options, educating and aligning with needs of clients.
- Intricate payroll and tax configuration issues, including resolving year-end discrepancies.
- Integrating QuickBooks with various third-party apps and understanding the API limitations.
- Interviewed clients to identify income, expenses and financial objectives, developing customised financial plans suitable for needs.
- Developed and maintained strong working relationships with clients through regular, meaningful communication, building trust and loyalty.
- Provided expert advice on critical federal tax forms and deadlines.
- Addressed queries and provided advice regarding financial plans and strategies to educate and benefit customer needs.
PhilCebu
Accounting Staff
01.2013 - 02.2014
Job overview
- Managed accounts receivable collections efforts, decreasing outstanding balances owed to the company.
- Optimized accounts payable processes, reducing late fees and improving vendor relationships.
- Maintained up-to-date knowledge of tax regulations, ensuring accurate filing and timely payment of taxes.
- Developed strong relationships with vendors, negotiating favorable payment terms that benefited company cash flow.
- Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
- Streamlined month-end closing procedures, increasing efficiency and reducing time spent on manual tasks.
- Supported audit processes by providing accurate documentation and addressing auditor inquiries promptly.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Collected and reported monthly expense variances and explanations.
Education
University of CebuCebu City, CEB
Bachelor of Science from Commerce Major In Management Accounting
01.2011
University Overview
- Coursework in Feasibility Study in Vermicomposting (Waste Management Livelihood Program)
- Member of JFINEX
Skills
Service excellence
Timeline
ADVISOR
Concentrix
07.2019 - 12.2025
Accounting Staff
PhilCebu
01.2013 - 02.2014
University of Cebu
Bachelor of Science from Commerce Major In Management Accounting