Vanessa Maquirang
Pasig City
Summary
A highly motivated individual with engaging personality and flexible approach. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volune environment.
Overview
9
9
years of professional experience
Work History
Team Leader
Concentrix
08.2021 - Current
- Oversee the team and motivates to do their job efficiently
- Responsible for implementing strategies/action plans to make sure that the team hits their goal
- Discover training needs and provide coaching
- Monitor team performance and report on metrics
Customer Service Advocate
Concentrix
04.2019 - 08.2021
- Providing solutions for customer problems and ensuring customer issues are resolved in a timely manner
- Providing over all great customer experience
Subject Matter Expert
StarTek Philippines
06.2017 - 02.2019
- Provide expertise to fill knowledge gaps on a project
Technical Support Representative
StarTek Philippines
04.2016 - 06.2017
- Provide technical assistance and answers to customers questions and assist them by troubleshooting problems with cable, internet, phone and home security
Education
Bachelor of Science - Computer Science
Pateros Technological College
Pateros01.2003
Secondary -
Naile National High School
Aklan01.2001
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Work Planning and Prioritization
- Coaching and mentoring
- Performance improvement
- Goal setting
- Overseeing daily activities
- Quality improvement
- Leading team meetings
Timeline
Team Leader
Concentrix
08.2021 - Current
Customer Service Advocate
Concentrix
04.2019 - 08.2021
Subject Matter Expert
StarTek Philippines
06.2017 - 02.2019
Technical Support Representative
StarTek Philippines
04.2016 - 06.2017
Bachelor of Science - Computer Science
Pateros Technological College
Secondary -
Naile National High School
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