Vanessa Jaug

Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.

• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Supported office staff and operational requirements with administrative tasks.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Enhanced office productivity by handling high volume of callers per day.
• Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
• Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
• Maintained welcoming and organized reception area, contributing to positive first impression for patients.
• Improved patient flow and reduced wait times with effective appointment scheduling.
• Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Prepared and processed patient referrals and transfer requests.
• Received and routed laboratory results to correct clinical staff members.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Conducted patient intake interviews, recording and documenting relevant information.